Assistant Retail Manager

Xtreme Solution Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Xtreme Solution Pte Ltd in Singapore is seeking a store operations and sales leader to drive KPIs, supervise a team, and deliver exceptional customer experiences across gaming and IT products. You will analyze results, plan promotions, and ensure the store presentation aligns with the brand image.

The role requires at least 3 years in IT/Gaming retail, Mandarin fluency, and a hands-on, service-oriented mindset.

Qualifications

• At least 3 years in IT/Gaming retail or similar.
• Mandarin fluency required.
• Willing to travel overseas when required.
• Strong selling skills and customer focus.

Responsibilities

• Manage, drive and achieve KPI(s)
• Supervise and motivate team to achieve daily and monthly sales targets
• Analyze sales results monthly for performance evaluation and action plan
• Coordinate and execute sales plans, marketing events and promotion programs
• Ensure Customer Experience standards are executed in a consistent manner
• Provide coaching to sales staff on soft skills as and when necessary
• Identify and handle client enquiries and complaints when escalated
• Assist Director to manage and oversee daily store operations
• Ensure store presentation is consistent with the brand image

Skills

Sales skills

Team leadership

Customer service

Interpersonal skills

Communication

Problem solving

Tools

MS Office

Job description

About the role

This role combines sales leadership, customer service excellence, and store operations management. You will manage and drive KPIs, supervise and motivate the team to achieve daily and monthly sales targets, and analyze sales results for performance evaluation. You will coordinate and execute sales plans, marketing events, and promotion programs while ensuring consistent customer experience standards and store presentation aligned with brand image.

Key responsibilities

• Manage, drive and achieve KPI(s)
• Supervise and motivate team to achieve daily and monthly sales targets
• Analyze sales results monthly to share with Director for performance evaluation and action plan
• Coordinate and execute sales plans, marketing events and promotion programs with the team
• Ensure Customer Experience standards are executed in a consistent manner
• Recommend creative ideas to build and develop a strong regular customer base
• Provide coaching to sales staff on soft skills as and when necessary
• Identify and handle client enquiries and complaints when escalated
• Assist Director to manage and oversee daily store operations
• Ensure store presentation is consistent with the brand image

About you

• At least 3 years of relevant experience in IT/Gaming industry or in similar capacity
• Passion in retail industry with good selling skills
• Likes Gaming and appreciates quality products
• Fluent in Mandarin, other languages are a plus. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Good team player, pleasant, service oriented and self motivated
• Strong team building, interpersonal and communication skills
• Strong analytical and problem-solving skill set
• Hands on computer knowledge of MS Office
• Able to work shifts, weekends and public holidays
• Able to travel overseas when required