Assistant Principal Engineer, Ops & Support

ST Engineering; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ST Engineering seeks a seasoned leader to oversee incident and problem management for enterprise applications in Singapore. You will drive maintenance, performance monitoring, and changes with a focus on minimizing user disruption.

Lead a team of application support specialists, collaborate with senior management and development teams, and align IT initiatives with business objectives while ensuring regulatory compliance and security.

Qualifications

• Strong understanding of software development lifecycles and application architecture.
• Certification in AWS, Azure or Google Cloud Platform.
• Java technology stack experience (Springboot, Apache Tomcat).
• Knowledge with Svelte, GraphQL, Go and Docker is a plus.
• 5 years of experience supporting and maintaining cloud application solutions.

Responsibilities

• Managing and coordinating the team responsible for resolving application-related issues and providing user support.
• Investigating, diagnosing, and resolving application incidents and problems with root-cause analysis.
• Overseeing maintenance and updates of applications including patches and upgrades.
• Monitoring application performance, availability and reliability, and implementing optimizations.
• Managing changes to applications including planning, testing, and deploying updates.
• Communicating with stakeholders about status, issues and planned changes.
• Budget management for application maintenance and support and mentoring a team of specialists.
• Contributing to long-term strategy for application maintenance and development.

Skills

Cloud platforms

Java stack

Docker

Svelte

GraphQL

Go

Tools

Springboot

Apache Tomcat

Job description

• Managing and coordinating the team responsible for resolving application-related issues, providing user support, and ensuring the smooth functioning of software.

Incident & Problem Management

• Investigating, diagnosing, and resolving application-related incidents and problems, including root cause analysis and implementing preventative measures.

Application Maintenance & Enhancement

• Overseeing the maintenance and updates of applications, including applying patches, upgrades, and new releases, while ensuring minimal disruption to users.

Performance Monitoring:

• Monitoring application performance, availability, and reliability, identifying areas for improvement, and implementing optimization strategies.

Change Management:

• Managing changes to applications, including planning, testing, and deploying updates, ensuring minimal disruption to users.

Stakeholder Communication:

• Communicating with stakeholders, including senior management, users, and development teams, about application status, issues, and planned changes.

Budget Management:

• Managing the budget for application maintenance and support, including tracking costs and identifying opportunities for cost optimization.
• Leading and mentoring a team of application support specialists, fostering a collaborative and high-performing environment.

Strategic Planning:

• Contributing to the long-term strategy for application maintenance and development, aligning with the organization's overall goals.

Compliance & Security:

• Ensuring applications adhere to relevant security policies and regulatory requirements

REQUIREMENTS:

Technical Expertise:

• Strong understanding of software development lifecycles, application architecture, and various technologies relevant to the organization's applications
• Certification in AWS, Azure or Google Cloud Platform
• Java Technology Stack Experience Required (ie. Springboot, Apache Tomcat)
• Knowledge with Svelte, GraphQL, Go, Docker is a plus
• 5 years experience supporting and maintaining cloud application solution

Problem-Solving & Analytical Skills:

• Ability to diagnose and resolve complex technical issues, analyze data, and identify root causes.
• Able to support non-standard timing operation e.g. Patching, Server maintenance, Major SR migration
• Able to support responding to customer within the required SLA for incident / issues reported

Communication & Interpersonal Skills:

• Effective communication with technical and non-technical audiences, including the ability to explain technical concepts clearly.

Leadership & Team Management:

• Ability to lead, motivate, and mentor a team, fostering a positive and collaborative work environment.

Project Management Skills:

• Ability to manage projects, including planning, execution, and monitoring progress.
• Experience in managing project related to Healthcare / HCC + Government / GCC is a plus

Business Acumen:

• Understanding of the organization's business objectives and how applications support those objectives.

ITIL/ITSM Knowledge:

• Familiarity with ITIL or other IT Service Management frameworks for application support and maintenance.