Assistant Operations Manager (Butler)

resorts world at sentosa pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Resorts World at Sentosa is seeking a proactive Assistant Operations Manager (Butler) to support operations, drive personalized luxury service, and enhance service standards.

You will oversee VIP arrivals, check-in/out, and day-to-day Butler operations, leading a team to deliver seamless guest experiences and exceptional service throughout stays.

Qualifications

• Minimum Diploma in Hotels/Hospitality Management or equivalent.
• Minimum 4-5 years of experience in the hotel industry, preferably in 5-star establishments.
• Prior supervisory experience in Butler or Front Office operations preferred.
• Proficient in Property Management Systems and Microsoft Office.
• A valid driving license is an advantage.

Responsibilities

• Assist in supervising and guiding the Butler team to maintain high performance standards.
• Support training, coaching, and development initiatives for team members.
• Reinforce service culture and ensure adherence to grooming and conduct standards.
• Assist in conducting daily briefings and shift planning.
• Oversee VIP arrivals, departures, and in-stay experiences to ensure personalization.
• Ensure seamless check-in and check-out processes.
• Oversee guest requests including transportation, dining, and bespoke arrangements.
• Ensure accurate documentation of guest preferences and profiles.
• Collaborate with Front Office and other departments for seamless service delivery.
• Monitor cashiering processes and ensure billing accuracy.
• Support manpower planning and roster scheduling.
• Ensure compliance with operational policies, procedures, and service standards.
• Assist in preparing reports on operations, guest feedback, and service performance.

Skills

Guest-focused service

Team leadership

Shift planning

Communication skills

Education

Diploma in Hotels/Hospitality Management

Tools

Property Management System

Microsoft Office

Job description

Job Summary

We are seeking a proactive, guest-centric and service-driven Assistant Operations Manager (Butler) to join our team. This role is responsible for supporting the overall Butler operations, ensuring consistent delivery of exceptional personalized services, and driving operational efficiency. You’ll play a key role in strengthening team performance, enhancing service standards, and ensuring seamless day-to-day operations.

Key Responsibilities

• Operations & Service Excellence
• Support the management of daily Butler operations to ensure smooth and efficient service delivery
• Ensure all guest touchpoints meet established luxury service standards
• Oversee VIP arrivals, departures, and in-stay experiences to ensure personalization and attention to detail
• Handle escalated guest concerns and ensuretimelyresolution
• Team Leadership & Development
• Assistin supervising and guiding the Butler team to maintainhigh performancestandards
• Support training, coaching, and development initiatives for team members
• Reinforce service culture and ensure adherence to grooming and conduct standards
• Assistin conducting daily briefings and shift planning
• Guest Experience Management
• Ensure seamless check-in and check-out processes
• Oversee guest requests including transportation, dining, and bespoke arrangements
• Ensureaccuratedocumentation of guest preferences and profiles
• Collaborate with Front Office and other departments for seamless service delivery
• Operational & Administrative Oversight
• Monitor cashiering processes and ensure billing accuracy
• Supportmanpowerplanning and roster scheduling
• Ensure compliance with operational policies, procedures, and service standards
• Assistin preparing reports on operations, guest feedback, and service performance

Qualifications

• Minimum Diploma in Hotels/Hospitality Management or equivalent.
• Minimum 4-5 years of experience in the hotel industry, preferably in 5-star establishments.
• Prior supervisory experience in Butler or Front Office operations preferred.
• Proficient in Property Management Systems and Microsoft Office (Word, Excel, PowerPoint).
• A valid driving license is an advantage.