Butler Communication Executive

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a meticulous Butler/Guest Services professional to deliver exceptional hospitality and personalized experiences. You will greet guests by name, coordinate private dining, and ensure all mise-en-place duties are completed to the highest standards.

Knowledge of Opera PMS and Microsoft Office, plus the ability to work in a multicultural team, are preferred. This role focuses on guest satisfaction, upselling relevant food and beverage items, and seamless

Qualifications

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work in a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).

Responsibilities

• Answer the telephone as per brand standards and etiquette guidelines.
• Monitor Message Box tasks assigned to the butler team.
• Execute mise-en-place duties as directed, on time according to standards.
• Set up and prepare private dining condiments, utensils and trays.
• Greet guests by name and be familiar with in-house guests and their preferences.
• Present food and beverages to maintain departmental standards and guest satisfaction.
• Inquire about guest satisfaction with food, beverages, and service.
• Know the menu, drinks, and wine list to respond to inquiries and upsell items.
• Ensure guests' expectations are met or exceeded with efficient, friendly service.
• Know arrival lists and guest profiles, including preferences.
• Curate experiences including hotel and city activities and bespoke services.
• Follow-up with butlers on guest activities to ensure delivery.
• Track services by other departments to ensure requests are met.

Skills

Attention to detail

Guest engagement

Problem solving

Organizational skills

Time management

Teamwork

Multicultural sensitivity

Customer service excellence

Tools

Opera Property Management System

Microsoft Office

PowerPoint

Job description

Job Description

• Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
• Monitors Message Box task completion that are assigned to the butler team.
• Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
• Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
• Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
• Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
• Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
• Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
• Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Knows all arrival lists in advance and guest profile, including companions ‘preferences as submitted by the butlers.
• Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences;
• Follows-up on butlers on guest activities to ensure service was/is being delivered well.
• Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.

Qualifications

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).