Assistant Operations Manager

yung sheng food industries pte. ltd.; Singapore; On-site; SGD 3,200 - 4,600; Full time

Job summary

yung sheng food industries pte. ltd. seeks an Assistant Operation Manager to support the Operations Manager in coordinating daily Coffeeshop operations and ensuring service quality across shifts.

You will oversee staffing, stock levels, supplier sourcing, and adherence to safety and hygiene standards while driving cost control and staff performance in a fast-paced environment.

Qualifications

• Diploma in any field
• Minimum 2 years in coffeeshop or food-court management
• Willing to work flexible shifts incl. weekends and holidays
• Able to work in non-air-conditioned setting
• Strong communication and negotiation skills
• Excellent team player
• Proficient in Microsoft Word and Excel

Responsibilities

• Assist Operations Manager in coordinating daily Coffeeshop operations
• Maintain smooth daily operations of the Coffeeshop
• Oversee staff scheduling and assign rosters fairly
• Lead, supervise and motivate the team
• Handle debt collection actions when needed for stall rents or charges
• Manage daily sales settlement processes
• Conduct stock taking and order replenishment as required
• Source suppliers with competitive pricing
• Monitor market prices for materials and ingredients
• Ensure compliance with safety and hygiene guidelines
• Receive and address customer feedback and complaints
• Ensure consistent quality of service
• Handle a wide range of customer requests
• Perform ad hoc duties as required

Education

Diploma

Tools

MS Word

MS Excel

Job description

The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.

Key Responsibilities

• Maintain smooth daily operations of the Coffeeshop
• Source for potential qualified tenants to fill any vacant food stalls
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• To do stock take and order stocks based on healthy inventory level
• Source for suppliers with competitive pricing
• Keep up to date with market prices for all materials and ingredients
• Make sure safety and hygiene guidelines are being followed
• Supervise, lead & motivate the team
• Ensure fairness in scheduling work duty roster and off days for operation employees
• To Interview, assess and assist in hiring employee based on outlet manpower requirements
• Receive, review and act upon feedback and complaints received from customers
• Responsible for ensuring consistent quality of service
• Adept at handling a wide variety of customer and customer requests
• Able to perform ad hoc duties when required

Key Requirements

• Candidate must possess at least a Diploma from any field of studies
• Minimum of 2 years of working experience in Coffeeshop or Food court management role
• Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
• Prepared to work in a non-air-conditioned setting
• Possess strong communication and effective negotiation skills
• Fantastic team player
• Good knowledge of Microsoft office programme, especially in Word and Excel