Operation Manager

lee quan (gambas) pte. ltd.; Singapore; On-site; SGD 33,480 - 44,640; Full time

Benefits offered by this job

Transport allowance

Performance incentives

Career growth opportunities

Job summary

lee quan (gambas) pte. ltd. is seeking an Operations Oversight lead to supervise daily operations across multiple stalls/outlets in Singapore.

You will ensure service consistency, food quality, and hygiene standards, while coordinating with stallholders. Responsibilities include staff scheduling, covering frontline roles, training, monitoring KPIs, reporting to management, and supporting new outlet openings. Familiarity with SFA hygiene standards and cost control is a plus.

Qualifications

• Experience in F&B operations, preferably in a coffeeshop or food court setup.
• Willingness to work shifts, weekends, and public holidays when required.
• Familiarity with SFA hygiene standards and basic cost control.

Responsibilities

• Oversee daily operations across multiple stalls/outlets to ensure smooth performance.
• Manage staff schedules and cover frontline roles when needed, including cashiering and supervision.
• Monitor performance metrics, labour cost, and daily KPIs; prepare regular reports for management.

Skills

Staff management

Scheduling

Customer service

Interpersonal skills

Job description

Operations Oversight

• Supervise and ensure smooth daily operations across multiple stalls/outlets.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.

Staff Management & Support

• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.
• Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

• Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.
• Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment uses).
• Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

• Handle customer feedback and resolve issues on the ground.
• Build rapport with stallholders, regular customers, and nearby community.

Business Support

• Support new stall setups and assist with outlet openings when required.
• Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.
• Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

• Base Salary Range: SGD 3,000 – 4,000 / month (depending on experience and scope)
• Performance-based incentives (linked to outlet performance / rental collection targets)
• Transport allowance (if covering multiple outlets)
• Career growth opportunities within the group