Coffeeshop/Canteen Supervisor

MADAL 273 BBE PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Mei De Coffeeshop in Singapore seeks an Operations Lead to oversee daily operations of the drinks stall and coffeeshop/canteen, ensuring quality beverages, consistent service, staff management, and smooth facilities performance.

You will lead and train the team, manage stock and cash handling, coordinate with vendors for maintenance and hygiene, uphold FSC Level 1 standards, and drive customer satisfaction in a fast-paced environment.

Qualifications

• Ability to stand for long shifts (8+ hours)
• Experience in Food & Beverage operations
• Supervisory experience
• Strong interpersonal skills and teamwork

Responsibilities

• Prepare traditional coffee, tea, toast sets, and other drinks to quality standards.
• Monitor and maintain food and drink quality to meet customer expectations.
• Maintain cleanliness and hygiene of the drinks stall and coffeeshop.
• Deliver high standards of customer service to enhance customer satisfaction.
• Conduct stock taking and place timely orders to ensure inventory.
• Manage cash handling at the drinks stall according to SOP guidelines.
• Create monthly staff schedules to ensure adequate coverage.
• Monitor staffing levels and adjust to maintain sufficient manpower.
• Lead, motivate, and manage the team to maintain productivity and morale.
• Coordinate with vendors for pest control and grease-trap cleaning to ensure timely service delivery.
• Ensure cleanliness standards are consistently met and facilities are well-maintained.
• Record meter readings monthly for operational tracking and respond to power trips with authorities when needed.

Skills

Leadership

Team management

Customer service

Education

Food Safety Course (FSC) Level 1

Job description

Company Overview

Mei De Coffeeshop operates various coffeeshops and canteens in Singapore. We provide quality food and drinks at reasonable prices while maintaining excellent customer service and hygiene. We foster a fair, empowering culture that values employee voices and rewards performance.

Job Summary

You will oversee daily operations of the drinks stall and coffeeshop/ canteen, ensuring quality food and beverage preparation, excellent customer service, staff management, and property maintenance to support smooth business functioning.

Responsibilities

Operations

• Prepare traditional coffee, tea, toast sets, and other food and drinks consistently to meet quality standards
• Monitor and maintain food and drink quality to meet customer expectations
• Maintain cleanliness and hygiene of the drinks stall and coffeeshop by following food hygiene and safety procedures
• Deliver high standards of customer service to enhance customer satisfaction
• Conduct stock taking and place timely orders to ensure adequate inventory
• Manage cash handling at the drinks stall according to SOP guidelines

Human Resources

• Create monthly staff schedules to ensure adequate coverage at the drinks stall
• Monitor staffing levels and adjust to maintain sufficient manpower at all times
• Prepare accurate attendance sheets for payroll processing
• Lead, motivate, and manage the team to maintain productivity and morale

Property Management

• Coordinate with vendors such as pest control and grease trap cleaning companies to ensure timely service delivery
• Ensure the coffeeshop complies with cleanliness standards consistently
• Manage stalls and record meter readings monthly for operational tracking
• Respond to power trips by contacting relevant government agencies like PUB and Town Council promptly
• Oversee other property maintenance tasks as required to maintain facility standards

Required competencies and certifications

• Ability to stand for at least 8 hours during shifts
• Food Safety Course (FSC) Level 1

Preferred competencies and qualifications

• Experience working in Food & Beverage operations
• Supervisory experience in a similar environment
• Strong interpersonal skills to foster teamwork and customer relations
• Service-oriented mindset and ability to work collaboratively as a team player