Assistant Manager, Training

Income Insurance Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Income Insurance Limited in Singapore seeks a Training Specialist to design, develop and deliver training for the INCOME sales force using diverse methods. You will also design competency assessments and evaluate training impact to ensure business objectives are met.

You will ensure compliance with industry requirements, deliver ad-hoc programs and e-learning modules, and manage distribution training including induction, sales skills, product and advisory process training.

Qualifications

• Degree in any discipline.
• CMFAS M5, M9, M9A; Certificate in Health Insurance is a must.
• Advanced Certificate in Training & Assessment preferred.
• Minimum 3 years of sales experience and/or 3 years of sales training experience in the financial services industry.
• Experience in selling/training life, health and wealth management solutions for mass affluent or HNW clients.
• Collaborative individual with good communication and interpersonal skills.

Responsibilities

• Design, develop and deliver training programs to meet INCOME sales force needs using different methodologies.
• Design competency assessment tools for competency-based learning.
• Evaluate the overall effectiveness of training interventions.
• Ensure training programs comply with company/industry requirements through regular reviews of training material.
• Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives.
• Manage and execute all levels of distribution training including induction, sales/soft skills, and product and advisory process training.
• Build rapport with stakeholders to communicate training standards and facilitate transfer of learning to the workplace.
• Collaborate with colleagues from other departments to achieve business objectives.
• Monitor and measure training KPI (Key Performance Indicators).
• Maintain professional knowledge by attending development workshops and benchmarking best practices.

Skills

Training design

Facilitation & delivery

Stakeholder management

KPI tracking

Education

Degree in any discipline

Tools

Learning Management System (LMS)

Assessment design tools

PowerPoint

Job description

• Design, develop and deliver training programs to meet the training needs of INCOME sales force using different methodologies.
• Design competency assessment tools for competency-based learning
• Evaluate the overall effectiveness of training interventions
• Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
• Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives
• Manage and execute all levels of distribution training which includes new hires induction, sales/soft skills, product and sales advisory process training
• Build and strengthen rapport with stakeholders to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace
• Collaborate with colleagues from other departments to achieve business objectives
• Monitor and measure training KPI (Key Performance Indicators)
• Maintain professional and technical knowledge by attending professional development workshops, reviewing training related publications, establishing networks, benchmarking best practices and participating in professional societies
• Any other projects or tasks as assigned

Job Description

Key Responsibilities

• Design, develop and deliver training programs to meet the training needs of INCOME sales force using different methodologies.
• Design competency assessment tools for competency-based learning
• Evaluate the overall effectiveness of training interventions
• Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
• Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives
• Manage and execute all levels of distribution training which includes new hires induction, sales/soft skills, product and sales advisory process training
• Build and strengthen rapport with stakeholders to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace
• Collaborate with colleagues from other departments to achieve business objectives
• Monitor and measure training KPI (Key Performance Indicators)
• Maintain professional and technical knowledge by attending professional development workshops, reviewing training related publications, establishing networks, benchmarking best practices and participating in professional societies
• Any other projects or tasks as assigned

Requirements

• Degree in any discipline
• CMFAS M5,M9,M9A, Certificate in Health Insurance is a must
• Advanced Certificate in Training & Assessment preferred
• Minimum 3 years of sales experience and/or 3 years of sales training experience in the financial services industry
• Experienced in developing and delivering the full spectrum of financial planning and sales training programs will be advantageous
• Experienced in selling/training life insurance, health insurance and wealth management solutions, and working with mass affluent or High Net Worth clients
• Collaborative individual with good communication and interpersonal skills