Manager - Onboarding

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited is seeking an experienced onboarding professional to manage the end-to-end onboarding of Financial Representatives, ensuring all fit and proper assessments, documentation reviews, and registrations are completed on time.

You will lead cross-functional collaboration with Compliance, Distribution and Operations, drive process improvements, and coach a high-performing team while upholding the highest standards of regulatory integrity and service

Qualifications

• Diploma or degree in Business, Operations Management, or related field.
• 5–7 years of onboarding/operations experience in financial services.
• Experience leading or mentoring team members.
• Strong regulatory and compliance knowledge in financial services.

Responsibilities

• Manage end-to-end onboarding from fit and proper to registration.
• Ensure regulatory, audit, and internal controls accuracy across onboarding.
• Support onboarding lead; back-up for continuity and workload management.
• Serve as primary liaison to internal and external stakeholders.
• Provide guidance and coaching to the team.
• Drive process improvement, digitalisation, and automation.
• Collaborate with Compliance, Distribution and Operations on processes.

Skills

Stakeholder management

Regulatory compliance understanding

Analytical problem solving

Project management

Team coaching

Education

Diploma or Degree in Business/Operations Management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

• Manage the end-to-end onboarding process for new Financial Representatives, ensuring timely completion of fit and proper assessments, documentation reviews, and registration requirements.
• Ensure compliance with regulatory, audit, and internal control requirements by maintaining accuracy, quality, and consistency across all onboarding activities.
• Support the Lead of Onboarding in overseeing daily operations and serve as the primary backup to ensure business continuity and effective workload management.
• Act as the key point of contact for internal and external stakeholders, managing enquiries, resolving issues, and ensuring clear and timely communication.
• Provide guidance, coaching, and support to team members to foster a collaborative, high-performing, and service-oriented team environment.
• Partner with cross-functional stakeholders, including Compliance, Distribution and Operations, to ensure onboarding processes align with business and regulatory requirements.
• Drive process improvement, digitalisation, and automation initiatives to enhance operational efficiency, strengthen controls, and improve the onboarding experience.
• Lead and support strategic projects and system enhancements, including collaboration with IT teams, vendors, and business stakeholders to implement technology-driven solutions.
• Possess a Diploma or Degree in Business, Operations Management, or a related discipline.
• Minimum of 5–7 years of relevant experience in onboarding, operations, or the financial services industry.
• Experience in leading, coaching, or mentoring team members.
• Good understanding of regulatory and compliance requirements within a financial services environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Demonstrate strong analytical, problem-solving, organisational, and stakeholder management skills.
• Meticulous and detail-oriented, with the ability to manage multiple priorities effectively.
• Demonstrate a high level of integrity, accountability, and professionalism, and work well in a team environment.
• Proactive, adaptable, and driven to improve processes and embrace change.
• Experience in project management, system implementation, or working with IT teams and external vendors (preferred).
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