Assistant Manager (Service Quality)

THE FULLERTON HOTEL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Fullerton Hotel in Singapore is seeking a dedicated Food & Beverage Supervisor to assist the Manager in delivering exceptional guest service and operational efficiency. You will oversee staff performance, ensure adherence to Forbes Travel Guide standards, and coordinate with the chef and beverage team on promotions.

Responsibilities include staff training, daily briefings, and ensuring all dishes and drinks are served to specification and safety standards.

Qualifications

• Experience supervising hospitality staff and maintaining service standards.
• Familiarity with Forbes Travel Guide service standards.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Assist the Manager to run the operation and provide courteous service to guests.
• Train staff and audit service standards per Forbes Travel Guide protocols.
• Supervise staff to ensure all Food & Beverage service phases meet quality and safety.
• Ensure meals and beverages are prepared and served to specification and temperature.
• Check daily restaurant prep, mise-en-place, cleanliness and equipment readiness.
• Lead briefings, review occupancy forecasts, reservations, complaints and issues.
• Conduct staff appraisals and disciplinary actions as needed.
• Inspect outlets for cleanliness, setup and equipment condition.
• Monitor guest service and take prompt action to resolve complaints.
• Coordinate with Chef and beverage team on promotions and upselling.

Skills

People management

Staff training

Customer service

Planning & organisation

Diplomacy

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assisting the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Assisting the manager in training and audit service standards according to Forbes Travel Guide and hotel's service quality protocols.
• Is responsible to supervise the staff assigned to him/her and ensure that all phases of Food & Beverage service are performed.
• To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
• To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
• Ensuring strict safety regulations.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Conduct staff appraisals and discipline.
• Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture's and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
• Anticipate guests' complaints and take prompt corrective action.
• Ensure all operating supplies and equipment are adequate as per Par stock established.
• Anticipate additional supplies and equipment for additional work load or volume of business.
• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements:

• Proficient and familiar with Forbes Travel Guide service standards
• Familiar with Microsoft software applications
• Excellent interpersonal skills for diplomatically handling staff and customers
• Strong planning and organisational skills to run a streamlined operation