Assistant Manager (Service Quality)

The Fullerton Hotel Singapore; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

The Fullerton Hotel Singapore is seeking a capable supervisor to assist the Manager in running the operation and delivering courteous service to all guests, in line with Forbes Travel Guide standards.

You will supervise staff, ensure menu and wine list adherence, maintain mise-en-place, safety and cleanliness, and work with the Chef and beverage team to drive upselling and guest satisfaction.

Qualifications

• Proficiency with Forbes Travel Guide service standards.
• Familiarity with Microsoft Office applications.
• Excellent interpersonal and guest-handling skills.
• Strong planning and organisational abilities to run a streamlined operation.

Responsibilities

• Assist the Manager to run the operation and provide courteous service to all guests.
• Assist the manager in training and auditing service standards per Forbes Travel Guide and hotel protocols.
• Supervise assigned staff and ensure all Food & Beverage service phases are performed.
• Ensure drinks and foods served meet menu and wine list specs and are served at proper temperatures.
• Check daily restaurant preparation, mise-en-place, table settings, cleanliness and equipment.Ensure staff personal cleanliness and appearance.
• Enforce strict safety regulations and conduct daily staff briefings.
• Perform staff appraisals and disciplinary actions as needed.
• Inspect the outlet for cleanliness of linen, equipment, fixtures and furniture; verify proper setup.
• Monitor guest service levels and address issues promptly.
• Anticipate guest complaints and take corrective action.
• Ensure adequate operating supplies and par stock, and anticipate additional needs.
• Coordinate with Chef and beverage department for promotions and upselling.

Skills

Forbes Standards

MS Office

Interpersonal Skills

Planning & Organisation

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Assisting the manager in training and audit service standards according to Forbes Travel Guide and hotel’s service quality protocols.
• Is responsible to supervise the staff assigned to him/her and ensure that all phases of Food & Beverage service are performed.
• To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
• To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
• Ensuring strict safety regulations.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Conduct staff appraisals and discipline.
• Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
• Anticipate guests’ complaints and take prompt corrective action.
• Ensure all operating supplies and equipment are adequate as per Par stock established.
• Anticipate additional supplies and equipment for additional work load or volume of business.
• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements

• Proficient and familiar with Forbes Travel Guide service standards
• Familiar with Microsoft software applications
• Excellent interpersonal skills for diplomatically handling staff and customers
• Strong planning and organisational skills to run a streamlined operation