Assistant Manager, Quality Management

ntuc health co-operative limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTUC Health is seeking an Assistant Manager, Quality Management to support the organisation-wide Quality Management function. You will help develop an integrated view of quality across units through data collection, incident learning, audits and improvement opportunities.

Collaborate with service, clinical and corporate teams to drive quality measurement, assurance activities, regulatory readiness and culture-building, and contribute to governance platforms with timely reporting and action

Qualifications

• Degree in any discipline with 3–5 years of relevant experience.
• Experience in healthcare quality management, operations, audits, data analysis and stakeholder coordination is advantageous.
• Familiarity with healthcare quality, regulatory readiness and quality improvement methods is advantageous.
• Strong analytical, writing, communication and organisational skills; able to manage multiple workstreams and meet timelines.
• Proficiency in Microsoft Office, especially Excel and PowerPoint; dashboarding or data visualization experience is helpful.

Responsibilities

• Support organisation-wide quality monitoring and reporting, including indicators, incidents, audits and trend analysis.
• Coordinate data collection and reporting practices across services to ensure consistency.
• Engage MOH, AIC, sector partners and external stakeholders and prepare consolidated inputs.
• Support evidence reviews, benchmarking and sector scans to inform indicators and improvements.
• Facilitate incident reviews and RCA processes, document findings and track actions.
• Support quality improvement, audits, assurance activities, and regulatory readiness.
• Develop tools, templates and learning materials to support quality reporting and improvement.
• Work with service, clinical and corporate teams to follow up on quality issues and cross-service learning.

Skills

Analytical skills

Written communication

Organisational skills

MS Excel

PowerPoint

Dashboarding

Reporting tools

Stakeholder coordination

Incident follow-up

Education

Degree in any discipline

Tools

Microsoft Excel

PowerPoint

Dashboarding tools

Job description

In community care, quality is reflected in how consistently services are coordinated around clients' needs, preferences and goals across the care journey. This role supports NTUC Health's commitment to safer, more reliable and more person-centred care by strengthening the systems for governance, learning, assurance and improvement.

As Assistant Manager, Quality Management, you will support NTUC Health's organisation-wide Quality Management function. Reporting to the Assistant Director / Senior Manager overseeing Quality Management, you will support the development of a integrated view of quality across business units and functions through the collection, analysis, reporting and follow-through of incidents, feedback, audits, service indicators and improvement opportunities.

In this role, you will work with various stakeholders across business units, including service, clinical and corporate teams, to support quality measurement, incident learning, assurance activities, regulatory readiness, quality improvement and culture-building efforts. You will also contribute to quality-related governance platforms and workgroups through data preparation, reporting, coordination and action tracking, ensuring that quality discussions are supported by clear information, timely follow-up and stronger accountability.

You will need to:

• Support organisation-wide quality monitoring and reporting, including quality indicators, incidents, feedback, audits, dashboards and trend analysis.
• Support consistency in quality definitions, data collection and reporting practices across services.
• Support engagement with MOH, AIC, sector partners and external stakeholders through coordination, preparation of materials, consolidation of inputs and follow-up on quality-related matters.
• Support evidence reviews, benchmarking and sector scans to inform quality indicators, reports, learning materials and improvement initiatives.
• Facilitate incident reviews and RCA processes by coordinating case information, engaging stakeholders, documenting findings and tracking agreed actions.
• Support incident learning and follow-through by capturing learning points, identifying trends, and monitoring corrective and preventive actions to closure.
• Support quality improvement, audit and assurance activities to strengthen client safety, service reliability, care experience, regulatory readiness and measurable improvement.
• Support quality-related governance platforms and workgroups through data preparation, reporting, coordination, minutes and action tracking.
• Develop practical tools, templates, guides and learning materials to support quality reporting, incident learning, RCA, improvement work, audit readiness and client safety.
• Work with service, clinical and corporate teams to follow up on quality issues, improvement actions and cross-service learning opportunities.
• Support quality culture-building efforts by encouraging openness in reporting, systems thinking, shared accountability and continuous improvement and learning across services.

Qualification

You should have:

• A degree in any discipline, with preferably 3 to 5 years of relevant experience.
• Experience in healthcare, community care, quality management, operations, audit, service quality, risk management, process improvement, or healthcare administration, including quality reporting, incident follow-up, RCA coordination, audit and committee support, data analysis, and stakeholder coordination, will be advantageous.
• Familiarity with healthcare quality, client safety, regulatory readiness, quality improvement methods, audit processes or sector quality standards will be advantageous.
• Good analytical, writing, communication and organisational skills, with the ability to manage multiple workstreams independently and meet timelines.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint. Experience with dashboarding, data visualisation or reporting tools will be advantageous.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.