Clinical Quality Manager (5 days / Office Hours)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

EnviroDynamics Solutions Pte Ltd in Singapore seeks a Quality & Risk Manager to ensure regulatory compliance, lead audits and maintain a robust Quality Management System across laboratory operations. The role emphasizes collaboration with clinical and corporate stakeholders to uphold quality and safety standards.

The ideal candidate has 2–5 years in a core laboratory setting, strong risk management experience, and proficiency with Microsoft 365 and IT/AI tools.

Qualifications

• Degree in Medical Laboratory Science or related field.
• 2–5 years in a core laboratory environment focusing on regulatory compliance and QMS.
• Strong understanding of Risk Management and QMS.
• ASCP and/or ERM certification is an advantage.
• Proficient in Microsoft 365 and IT/AI tools.

Responsibilities

• Ensure compliance with regulatory and accreditation standards.
• Lead and coordinate internal, external and accreditation audits.
• Develop, implement and maintain the Quality Management System (QMS).
• Monitor procedures and drive continuous quality improvement.
• Manage quality incidents, complaints and non-conformances with RCA/CAPA.
• Monitor quality indicators and lead improvement initiatives.
• Support proficiency testing / EQAS activities.
• Identify and assess operational and strategic risks with mitigation plans.
• Develop KRIs and support ERM and IG activities.
• Conduct risk and governance audits and report findings.
• Collaborate with stakeholders to strengthen quality and risk management.
• Lead and mentor team on quality and risk initiatives.

Skills

Regulatory compliance

QMS development

Audits

Risk management

Leadership

Stakeholder management

IT tools

Education

Medical Laboratory Science degree

Tools

Microsoft 365

IT applications

AI tools

Job description

Company Profile

Join one of Singapore's leading academic health systems, recognised for its excellence in healthcare, research, and education. The organisation has been ranked among The Straits Times' Best Employers and listed in the Top 10 of Singapore's Leading Employer Awards, reflecting its strong commitment to employee growth and engagement.

With a people-first culture, they are dedicated to staff development and workplace well-being. You can look forward to a meaningful career with an organisation that values innovation, compassion, and excellence in advancing health for the community.

Work location: North

Working hours: Monday to Friday, 8.30am to 6pm

Responsibilities

• Ensure compliance with regulatory and accreditation standards, including ISO 15189, CAP, CLIA and MOH requirements.
• Lead and coordinate internal, external and accreditation audits, including audit preparation, findings management and follow-up.
• Develop, implement and maintain the Quality Management System (QMS), including policies, SOPs, manuals and document control.
• Monitor compliance with established procedures and drive continuous quality improvement across laboratory operations.
• Manage quality incidents, complaints and non-conformances, including Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
• Monitor key quality indicators such as turnaround time (TAT), error rates and specimen rejection rates, and lead improvement initiatives.
• Support proficiency testing / EQAS activities and monitor corrective actions arising from quality assessments.
• Identify and assess operational and strategic risks, developing appropriate mitigation and business continuity plans.
• Develop and monitor Key Risk Indicators (KRIs) and support Enterprise Risk Management (ERM) and Internal Governance (IG) activities.
• Conduct risk and governance audits and prepare risk assessments, management reports and stakeholder updates.
• Work closely with laboratory, clinical and corporate stakeholders to strengthen quality, risk management and regulatory compliance.
• Lead and mentor team members while driving quality and risk initiatives across functions.

Requirements

• Degree in Medical Laboratory Science or a related discipline.
• Min. 2-5 years of experience in a core laboratory environment focusing on laboratory regulatory compliance, accreditation and Quality Management Systems (QMS) within a public or private healthcare institution.
• Good understanding of Risk Management and Quality Management Systems (QMS).
• American Society for Clinical Pathology (ASCP) and/or Enterprise Risk Management (ERM) certification is an advantage.
• Proficient in Microsoft 365, IT applications and AI tools.
• Minimum 2 years of leadership experience, with demonstrated ability to lead teams and cross-functional quality and risk initiatives.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285