Assistant Manager, Outbound Ops & Digital Enablement

Government Technology Agency (GovTech)

Singapore

On-site

SGD 60,000 - 90,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Government Technology Agency (GovTech) in Singapore is seeking an Assistant Manager, Outbound Services, to drive process improvement and digital enablement for the administration of student overseas programmes. You will review end‑to‑end workflows, translate needs into system requirements, coordinate enhancements to the SP Overseas Programme system module, and support implementation and user adoption.

You will also oversee data quality, dashboards and selected operational processes, ensuring

Qualifications

2–4 years of relevant experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations.
Diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline; relevant professional certifications would be advantageous.
Proficiency in digital tools, data analysis and reporting; familiarity with Power BI and low‑code automation tools would be advantageous.

Responsibilities

Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self-service.
Translate operational needs into functional requirements, coordinate system enhancements with IT colleagues, and oversee user acceptance testing and implementation.
Maintain operational documentation, monitor compliance, conduct user training and support the adoption of new processes and systems.
Develop dashboards and reports to support operational monitoring and management decision‑making.
Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.