Assistant Manager / Manager, Transformation and Systems, FMMD

Ministry of Manpower; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ministry of Manpower in Singapore is looking for an Assistant Manager/Manager (Transformation and Systems) to support the enforcement division's transformation initiatives. The role demands strong analytical and problem-solving skills, with responsibilities including project management, stakeholder engagement, and implementing technology-driven solutions.

Fresh graduates or candidates with up to 2 years of relevant experience are encouraged to apply. Applicants should have knowledge in Robotic Process Automation, programming, and data analytics. This position is crucial for achieving strategic goals in an evolving operational environment.

Qualifications

• Fresh graduates or 1-2 years of experience preferred.
• Knowledge in programming, RPA, and data analytics is a must.
• Experience in stakeholder engagement and project management is beneficial.

Responsibilities

• Facilitate transformation of enforcement division.
• Implement projects and improve work processes using technology.
• Conduct strategic engagement with stakeholders.
• Manage Service Requests and operational enhancements.

Skills

Technical know-how in Robotic Process Automation

Data analytics programming (Python, R)

Stakeholder engagement

Project management

Analytical and problem-solving skills

Time management

Communication skills

Interpersonal skills

Job description

What the role is:

The Assistant Manager/Manager (Transformation and Systems) will be part of the team that will facilitate the transformation of an enforcement division to be at the forefront of enforcement work. This is an important role that will look into research, user interviews and discussions, conceptualisation of ideas, project management as well as data analytics to ensure the success of transformation initiatives that will contribute to achieving strategic business goals and operational objectives. At the same time, the role requires the officer to manage ops system projects and service requests (SRs) enhancement to address operational problems and meet operational needs.

What you will be working on:

• Have the technical know-how to implement projects using tools like Robotic Process Automation, data analytics programming such as python or R and can lead projects to improve work processes.
• Conduct strategic engagement with internal stakeholders to facilitate discussions and identify problems/areas where processes could be enhanced with use of technology or data analytics.
• Identify opportunities for performance improvements and conduct research into good practice and new ideas.
• Establish contacts with other public agencies, GovTech, solution providers (e.g. institutions of higher learning, research community and industry) and collaborate with leading industry experts on possible digitalisation/technical solutions.
• Conceptualise and design plans for approval of ideas as well as to seek budget funding with MOM senior management.
• Manage proof‑of‑concepts and pilots, leading to deployment of solutions and scaling the solutions to the whole department, if applicable.
• Prioritise and manage the execution of Service Requests (SRs) and maximise the value produced by the team.
• Recommend/support review of users’ needs and propose resolutions to address operational problems.
• Engage internal and external stakeholders for expeditious buy‑in and approval (e.g. data linkage, batch request), verification, information, etc.

What we are looking for:

• Fresh graduates or 1 to 2 years of experience, or knowledge of technical skills such as programming, RPA and data analytics may apply.
• Experience/knowledge in stakeholder engagement and project management.
• Some knowledge of emerging technologies, e.g. IoT, robotics will be an advantage.
• Can translate high‑level strategy into executable plans.
• Strong analytical, problem‑solving skills and strong time‑management skills, including the ability to adapt, manage multiple projects simultaneously and work under pressure to meet tight timelines.
• Good written and oral communication skills.
• Good interpersonal skills and a strong team player.