Assistant Manager, Learning & QA — Hospitality Training

Accor; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

5-day work week

Duty meals provided

Staff discount / room rates at Accor/‑

Medical & insurance coverage

Career development opportunities

Descrizione del lavoro

Pullman Singapore Hill Street is looking for an proactive Assistant Manager, Learning & Quality Assurance to drive Leading Quality Assurance standards and support Learning & Development initiatives across hotel operations. You will work closely with Heads of Department to elevate service levels, identify gaps, and implement corrective actions to ensure memorable guest experiences.

You will coordinate training programs, monitor LQA compliance, and contribute to a culture of continuous learning

Competenze

• Diploma or Degree in Human Resources, Hospitality Management, Learning & Development or a related discipline.
• Preferably 3–5 years of relevant experience in Learning & Development, Quality Assurance, Service Excellence or hotel operations.
• Knowledge of LQA standards and luxury hospitality service expectations will be an advantage.
• Good facilitation, presentation, communication and coaching skills.
• Strong stakeholder management skills, with the ability to engage and influence colleagues across different departments.
• Analytical, organised and detail-oriented, with the ability to monitor performance gaps and drive follow-up actions independently.
• Proactive, resourceful and passionate about people development and delivering exceptional guest experiences.

Mansioni

• Coordinate and implement Learning & Development programmes, including onboarding, orientation, service training and leadership development initiatives.
• Drive the implementation and monitoring of LQA and hotel service standards across all departments.
• Conduct quality checks and service observations, identify performance gaps and work with Heads of Department to develop and follow up on corrective action plans.
• Partner with departmental trainers to reinforce service standards through coaching, training and on-the-job guidance.
• Coordinate LQA assessment preparations, monitor departmental readiness and track progress against improvement plans.
• Analyze relevant guest feedback, quality assessment findings and training effectiveness to identify opportunities for improvement.
• Maintain accurate training records, reports, learning materials and quality assurance documentation.
• Promote a strong service culture through continuous learning, coaching and service excellence initiatives.
• Support team engagement and other People & Culture projects as required.

Formazione

Diploma or Degree in Human Resources, Hospitality Management, Learning & Development or a related discipline

Descrizione del lavoro

Pullman Singapore Hill Street is looking for an proactive Assistant Manager, Learning & Quality Assurance to drive Leading Quality Assurance standards and support Learning & Development initiatives across hotel operations. You will work closely with Heads of Department to elevate service levels, identify gaps, and implement corrective actions to ensure memorable guest experiences.

You will coordinate training programs, monitor LQA compliance, and contribute to a culture of continuous learning