Learning & Quality Assurance Lead — Luxury Hospitality

Vochure; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

5-day Work Week

Duty Meals provided

Heartist F&B Discount and/or Preferent

Room Rates at Accor Hotels

Flexible Benefits - Dental/Optical/Vac

Comprehensive Medical & Insurance

Job summary

Pullman Singapore Hill Street is seeking a proactive Assistant Manager, Learning & Quality Assurance to elevate service standards and drive LQA initiatives. You will work with Heads of Department to implement onboarding, training and leadership development, while monitoring quality across all hotel departments to deliver memorable guest experiences.

The role requires 3–5 years in Learning & Development or hotel operations, with strong facilitation, presentation and stakeholder management skills.

Qualifications

• Diploma or Degree in Human Resources, Hospitality Management, Learning & Development or a related discipline.
• Preferably 3–5 years of relevant experience in Learning & Development, Quality Assurance, Service Excellence or hotel operations.
• Knowledge of LQA standards and luxury hospitality service expectations will be an advantage.
• Good facilitation, presentation, communication and coaching skills.
• Strong stakeholder management skills, with the ability to engage and influence colleagues across different departments.
• Analytical, organised and detail-oriented, with the ability to monitor performance gaps and drive follow-up actions independently.
• Proactive, resourceful and passionate about people development and delivering exceptional guest experiences.

Responsibilities

• Coordinate and implement Learning & Development programmes, including onboarding, orientation, service training and leadership development initiatives.
• Drive the implementation and monitoring of LQA and hotel service standards across all departments.
• Conduct quality checks and service observations, identify performance gaps and work with Heads of Department to develop and follow up on corrective action plans.
• Partner with departmental trainers to reinforce service standards through coaching, training and on-the-job guidance.
• Coordinate LQA assessment preparations, monitor departmental readiness and track progress against improvement plans.
• Analyze relevant guest feedback, quality assessment findings and training effectiveness to identify opportunities for improvement.
• Maintain accurate training records, reports, learning materials and quality assurance documentation.
• Promote a strong service culture through continuous learning, coaching and service excellence initiatives.
• Support team engagement and other People & Culture projects as required.

Skills

Facilitation

Presentation

Communication

Coaching

Stakeholder management

Analytical thinking

Education

Diploma or Degree in Human Resources, Hospitality Management or related discipline

Job description

Pullman Singapore Hill Street is seeking a proactive Assistant Manager, Learning & Quality Assurance to elevate service standards and drive LQA initiatives. You will work with Heads of Department to implement onboarding, training and leadership development, while monitoring quality across all hotel departments to deliver memorable guest experiences.

The role requires 3–5 years in Learning & Development or hotel operations, with strong facilitation, presentation and stakeholder management skills.