Head, Product Management, Gateway Services

SATS Ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

SATS Ltd. in Singapore seeks a senior Product leader to manage ground handling and cargo services globally. You will drive a stream of new features, shape service models, and lead a small team to improve value for customers and SATS.

You will own product strategies, collaborate with Marketing, Sales and regional teams, and oversee end-to-end product lifecycles from ideation to launch, ensuring growth aligns with corporate strategy.

Qualifications

• Over 10 years of progressive experience across multiple product disciplines.
• Strong knowledge of aviation services and international supply chains.
• Ability to translate customer needs into new services and solutions.
• Proven ability to lead global teams in a matrix organization.
• Familiarity with agile development principles.
• Commitment to ongoing professional development.

Responsibilities

• Lead the organization's global Product Management function for ground handling (above-wing and below-wing) and cargo services on and off airport.
• Collaborate with stakeholders to develop and launch new features and service or commercial models delivering value for customers and SATS.
• Build and maintain the product management framework and governance system to improve success rate and efficiency.
• Lead, mentor, and develop a small team of Product Managers into a high performing team.
• Foster a culture of ownership, performance and continuous improvement.
• Dynamically update and adjust product portfolio strategy to align with company growth ambitions.
• Oversee the product lifecycle from launch to sunset.
• Own and drive the development of compelling product strategies and roadmaps for each product in our portfolio.
• Collaborate with Marketing, Sales, and regional teams to drive growth and align with budgets.
• Orchestrate cross-functional performance including financial and service delivery.
• Collaborate Across Functions To Execute the Product Roadmaps And Develop New Features From Ideation To Launch, Including: leveraging market insights, evaluating ideas, piloting features, establishing pilots KPIs, scaling successful pilots, maturing business cases, and coordinating with Marketing and other functions to launch.

Skills

Product Management

New Product Development

Solution Design

Process Design

IT system development

Air cargo Handling

Air ground handling

Warehousing & Distribution

Sales / Sales Management

Program Management

P&L ownership

Job description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Strategic & Program Leadership

• Lead the organization's global Product Management function for ground handling (above-wing and below-wing) and cargo services on and off airport
• Collaborate with relevant stakeholders to develop and launch a continuous stream of new features and/or service- or commercial models that set us apart and deliver significant value for our customers and SATS
• Build, develop and maintain our product management framework and governance system to increase success rate and efficiency

Team Leadership

• Lead, mentor, and develop a small team of Product Managers into a high performing team
• Foster a culture of ownership, performance and continuous improvement

Product Portfolio Strategy and Optimisation

• Dynamically update and adjust our product portfolio strategy in line with overall company strategy to achieve our growth ambitions
• Oversee and drive the product lifecycle from launch to sunset

Product Strategy and Management

• Own and drive the development of compelling, ambitious and aligned product strategies and roadmaps for each product in our portfolio that ensures competitiveness and value-creation for customers and SATS
• Collaborate with Marketing, Sales and Regional and Country teams to drive continuous, profitable growth in line with long-term ambitions and short-terms budgets
• Orchestrate and drive the cross-functional, holistic product performance including financial and service delivery

Product Development

Collaborate Across Functions To Execute The Product Roadmaps And Develop New Features And/or Service Or Commercial Models From Ideation To Launch, Including

• Leveraging customer and market insight and crowd sourcing to generate ideas for innovation, differentiation and value creation
• Qualifying, evaluating and prioritizing ideas based on attractiveness and ability to execute and win
• Identify and execute quick, low-cost options for testing and piloting new features and/or models
• Establish KPIs to evaluate pilots and proofs of concept
• Iterate on ideas and pilots to either fail fast or achieve a successful pilot
• For successful pilots / POCs, develop a plan to mature and scale the product or service idea for launch and success in the target market
• Develop financial business cases for maturing and scaling
• For approved business cases, execute on the plan and develop viable features/models ready for launch, including maturing the value proposition, processes and setup for delivery, tech development, go-to-market plans, pricing strategy, sales collateral, training
• Collaborating with Marketing and other functions to launch the new feature/model

Key Requirements

• With more than 10 years of progressive experience in at least four of the following disciplines:
• Product Management
• New Product Development
• Solution Design
• Process Design
• IT system development
• Air cargo Handling
• Air ground handling
• Warehousing & Distribution
• Sales / Sales Management
• Program Management
• P&L ownership
• Strong knowledge of aviation services and international supply chains
• Ability to translate customer needs and pains into new services and solutions
• Ability to translate strategy in action and make it come to life
• Strong ability to collaborate and drive influence in a global matrix organization
• Knowledge of agile development principles
• Proactive and curious (keep up with the evolving technology)
• Collaborative (ability to partner with a global team is key)
• Adaptable, resilient and cultural agility
• Ongoing commitment to training and professional development (through conferences, courses, certifications etc.) to stay current with industry best practices in product management