Assistant Manager

Institute of Internal Auditors Singapore, The; Singapore; On-site; SGD 55,000 - 60,000; Full time

Job summary

A professional membership organization is seeking a Membership & Outreach Assistant Manager in Singapore. The role involves managing membership applications, member relations, and promoting certifications, along with coordinating events. The ideal candidate holds a diploma or degree in business or marketing and has relevant experience in membership management and events. An annual salary of approximately $55K~$60K will be offered based on qualifications and experience.

Qualifications

• At least 3 years of working experience in a related role.
• Prior experience in events management or a membership body is advantageous.
• Proven experience in project management and event coordination.

Responsibilities

• Manage new membership applications and processes.
• Serve as the primary contact for member relations.
• Coordinate membership renewal processes.
• Ensure accuracy of the membership database.
• Promote certifications and corporate memberships.
• Assist in developing new products and services for the department.
• Coordinate events related to membership and partnerships.
• Work with marketing to create promotional materials.

Skills

Client relationship management

Event coordination

Membership program development

Problem-solving

Education

Diploma or degree in business, marketing, or events management

Tools

MS Office

CRM

Job description

We are seeking an independent, motivated, and results-driven Membership & Outreach Assistant Manager for the Membership & Certification Department. The Institute of Internal Auditors Singapore is a non-profit professional body dedicated to advancing and developing the internal audit profession in Singapore. We are committed to raising the profile and standing of the internal audit profession and developing internal auditors' knowledge, skills, and expertise. The successful candidate will play an important role in driving our membership plans, cultivating partnerships, and implementing engagement initiatives to enhance the value proposition for our members.

Key Responsibilities:

Essential duties and responsibilities include but are not limited to:

· Manage the intake and processing of new membership applications, including eligibility and take responsibility for the entire process.

· Manage member relations as the primary point of contact for individuals and organisations.

· Coordinate membership renewal processes and reminders.

· Manage the membership database, ensuring accuracy and timely updates.

· Promote certifications to members and assist in the application process.

· Promote corporate membership to new and existing organisations.

· Assist in the development of new products/services to drive the membership department.

· Coordinate logistics, invitations, and communications for events related to membership and partnerships.

· Work closely with the marketing team to create promotional materials targeting both existing and prospective members.

Qualifications and Skills:

• A diploma or degree in business, marketing, or events management and/or with at least 3 years of working experience. Prior experience in an engagement role, events management, or a professional membership body would be an added advantage.

• Experience in developing and managing outreach programmes aligned with the organisation's established goals.

• Proven experience in membership management, partnership development, or related roles, with a focus on launching and implementing new corporate membership programme.

• A proven track record of successful project management and event coordination.

• Adept at defining problems, collecting relevant data, and drawing valid conclusions while delivering excellent customer service skills.

• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.

• Meticulous and detail-oriented.

• Able to work well independently as well as in a team and meet deadlines.

• Strong time management skills and the ability to efficiently handle concurrent tasks.

• Use of productivity tools (MS Office) and CRM will be required.

An annual remuneration package of approximately $55K~$60K will be offered based on qualification and experience. Interested applicants, please apply with your detailed resume. Only shortlisted applicants will be notified.