Assistant Learning & Development Manager Malaysia Learning & Development 3-November-2026

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

Workspace quality

Recognition programs

Learning & development

Culture

Public transport access

Flexible work

Coaching from experts

Global awards

Job summary

TDCX, Inc. Singapore seeks a Training & Quality Manager to drive performance through coaching, curriculum design and needs analysis. You will align goals with program and company objectives, design courses, monitor ROI and partner with multiple teams and clients to keep training materials up to date.

Ideal candidates bring advanced learning theories, strong English communication, and experience in e-content development to deliver impactful learning experiences at a global BPO leader.

Qualifications

• Experience in developing policies, process documentation, training, communication materials and people management.
• Strong facilitation skills and ability to apply adult learning principles.
• Experience with e-content and design development.

Responsibilities

• Evaluate trainer performance through coaching, mentoring, class observations and assessments.
• Set team and individual goals aligned with program or company goals.
• Design curriculum based on needs analysis, feedback, client expectations and L&D strategies.
• Plan and oversee program performance to drive improvements in the business group.
• Monitor program effectiveness, ROI, and report outcomes to stakeholders.
• Collaborate with teams and clients to keep knowledge base current.

Skills

Coaching

Mentoring

Curriculum design

Needs analysis

ROI evaluation

Stakeholder management

Adult learning theories

E-content design

English communication

Education

Bachelor's degree or higher

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
• Establishes team and individual goals in alignment with the program and/or company goals
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
• Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements in business group
• Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience in developing policies, process documentation, training, communication materials and people management
• Extensive knowledge of analyzing training needs and implementing performance gap analysis
• Strong facilitation skills using Adult Learning Theories
• Competent in e-content and design development
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment:

BPO, Quality Manager, Marketing Manager, Advertising, Learning, Operations, Quality, Marketing, Human Resources