Assistant Lead - TGH

Boys' Town; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Boys’ Town Singapore is seeking a dedicated professional to oversee Youth Home (TGH) operations, ensuring trauma-informed care and child safety across programs. You will collaborate with social workers and clinical teams to implement interventions and supervise staff to deliver high-quality residential services.

The role demands strong leadership, organizational skills, and the ability to manage relationships with stakeholders while maintaining confidentiality and program integrity.

Qualifications

• Executive functioning skills for planning, coordinating and evaluating.
• Strong administrative and documentation abilities.
• Understanding of CYP needs and residential care principles.
• Experience in mentoring and coaching staff.
• Effective interpersonal communication with teams and stakeholders.

Responsibilities

• Assist Manager in duties and cover in absence.
• Collaborate with social workers and clinical team on interventions for residents.
• Maintain fidelity of Trauma Systems Therapy (TST) care model.
• Provide trauma-informed care aligned to development of youths.
• Coordinate operations, provide regular updates to Manager -TGH.

Skills

Executive functioning

Administrative skills

Developmental awareness

Mentoring & coaching

Interpersonal communication

Education

Bachelor's degree (social work/psychology or equivalent)

Job description

Job Description & Requirements

Job purpose

To ensure Operations in Boys’ Town TGH run smoothly in the area of manpower, promote a child safe environment and enhance the youth’s general well-being.

KEY RESPONSIBILITIES and accountabilities

FUNCTIONAL

• Assist Manager, TGH in his/her duties, and to cover the Manager, TGH, in his/her absence.
• To work collaboratively with the Social Workers and clinical team in implementing relevant intervention and treatment for our residents.
• To maintain the fidelity of the TGH model of care (Trauma Systems Therapy - TST)
• Provides developmentally appropriate and trauma-informed care by applying principles of trauma, attachment and resilience, and an understanding of child and adolescent development.
• To coordinate, monitor operations and to provide feedback, updates and recommendations to the Manager, TGH, on a regular basis.
• To monitor Youth Specialists portfolio and their budget expenditure.
• To train and align new hires (eg Youth Specialist) to Boys’ Town SOPs.
• To provide regular supervision to Senior Youth Specialists and Youth Specialists.
• To ensure the residents and staff follow Boys’ Town Code of Conduct.
• To plan and revise daily/holiday programme for the residents.
• To motivate and actively engage our residents to participate in the daily and Boys’ Town programmes.
• To review and print new Handbook to new residents and explain rules and regulations in Boys’ Town.
• Work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of our residents.
• To carry out any other assigned administrative duties in support of other programmes.
• To furnish the Manager -TGH, with the compiled monthly/quarterly report for MSF and Boys’ Town.
• Support/ conduct research when called upon for their respective functions.
• Maintain complete confidentiality of all information pertaining to the residents of Boys’ Town
• Be flexible in your working hours, according to the needs of the programmes and residents.

MANAGERIAL

• To assist the Manager -TGH, in ensuring compliance of policies and regulatory requirements of Boys’ Town, MSF and other governing bodies together with keeping proper documentation as required.
• To ensure that all documents (SOPs, Portfolio, Fire-drill Report, BOV Report) are ready for checking by the management.
• To assist in the planning and monitoring of budget and duty rostering for the youth workers
• To assist the Manager in providing orientation, mentorship, and supervision for new and existing youth workers on their respective portfolios.
• To participate in mid-level management planning and discussions i.e. Interviewing of new Youth Specialists.
• To assist Manager-TGH and Head of Residential Services in the areas of CCTV review and investigation of offences.
• To assist Manager -TGH in pocket money disbursement.
• To participate in setting and tracking of annual KPIs for the respective portfolios.
• To contribute to policy making within the home by providing feedback to senior management.

ORGANIZATIONAL

• To contribute to policy making within the organization by providing feedback to senior management
• To participate actively in all fundraising activities as well as any other commitments that Boys’ Town undertakes.
• To work in close collaboration with other staff, department and components of Boys’ Town.
• The Executive Director and or his/her representative may assign you any other duties that are within reason for the benefit of the clients and/or Boys’ Town.

COMPENTENCIES REQUIREMENTS

• Executive functioning skills – planning, coordinating, organizing , implementing and evaluating
• Administrative – documentation, filing, report writing
• Understanding the impact of residential or CYP and able to preempt and address the developmental needs of children/CYP.
• Mentoring and Coaching Skills
• Interpersonal – able to communicate and interact with people, both individually and in groups

Should have appropriate attributes, values and aptitude to manage this profile of clients such as but not limited to the following:

• Suitable emotional attributes and resilience
• Good physical and mental health
• Commitment
• Integrity, honesty and discretion
• Clear, consistent and firm boundaries
• Good collaboration skills

Qualification

Qualifications & Relevant Experience

• Degree (preferably in social work or psychology or equivalent qualification).
• Minimum of 3 years relevant working experience.
• Experience in people management (preferably).
• Demonstrates leadership qualities to lead and build capability of staff.
• Ability to manage relationships and broker services with multiple stakeholders for TGH.
• Experience in operational management of a cliental facility.
• Professional knowledge and understanding of children with high level of needs.