Assistant Front Office Manager

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

PARKROYAL PICKERING HOTEL PTE. LTD. is seeking an experienced professional to assist in managing day-to-day hotel operations in Singapore. This role involves collaborating with multiple departments to enhance guest satisfaction and operational efficiency.

The ideal candidate will have at least 8 years of experience in front office operations, overseeing staff performance, leads upselling initiatives, and managing room inventory.

Qualifications

• At least 8 years of experience as a Duty Manager or Assistant Front Office Manager.
• Ability to work on weekends and public holidays.

Responsibilities

• Collaborate with the guest experience team to monitor VIP guest wellbeing.
• Assist the FOM in monitoring staff conduct and job performance.
• Lead upselling initiatives and conduct monthly performance reviews.
• Monitor room inventory to maximize utilization and revenue generation.
• Partner with the Service Quality champion to uphold LQA standards.
• Manage front office operations in the FOM’s absence.

Skills

Front office reception expertise

Opera Cloud system proficiency

Strong communication skills

Ability to perform under pressure

Flexibility and adaptability

Job description

Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.

Responsibilities

• Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction
• Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests
• Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement
• Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy
• Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs
• Work closely with the FOM to meet or exceed monthly targets set by senior management
• Maintain cash float amounts aligned with expected occupancy levels
• Conduct monthly section meetings with section leaders to evaluate performance and recommend improvement strategies
• Manage front office operations during the FOM’s absence, ensuring continuity and operational excellence
• Execute additional tasks or assignments as directed by the FOM and/or Director of Operations

Required competencies and certifications

• Demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager
• Proficient in using the Opera Cloud system for front office operations
• Strong communication skills to effectively engage with staff and guests
• Ability to perform effectively under pressure in a fast-paced environment
• High level of flexibility and adaptability to changing operational needs
• Ability to work on weekends and public holidays