Front Office Supervisor

IBIS; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Accor is seeking a Front Office Supervisor in Singapore to lead the daily operations at the Front Desk and support Receptionists throughout shifts. You will ensure guests are welcomed warmly, coordinate with housekeeping, and uphold high service standards.

The role requires strong leadership, 3 years of front-office experience, and familiarity with Opera PMS to manage guest arrivals, room allocations, and guest requests efficiently.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent.
• Minimum 3 years of relevant experience in a similar capacity.
• Leadership experience in a supervisory role is preferred.
• Service-focused personality with guest-first mindset.
• Experience with Opera or related PMS is required.
• Strong interpersonal and problem-solving abilities; leads by example.

Responsibilities

• Lead front desk team to ensure smooth daily operations.
• Review staffing roster at shift start for optimal deployment.
• Resolve operational issues with Guest Service Executive.
• Coordinate room allocations and manage VIP arrivals.
• Update Opera PMS and train others on its use.
• Promote Accor's loyalty programs to guests.

Education

Bachelor's Degree or Diploma in Hospitality Management or equivalent

Tools

Opera PMS

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests’ requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example