Assistant Facilities Manager

DONJON PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DONJON PTE. LTD. is seeking an experienced facilities management professional to oversee daily operations across multiple client sites in Singapore.

You will manage M&E, HVAC, electrical, plumbing, and building services, ensuring KPIs and service levels are met while coordinating with client stakeholders. The role demands strong leadership, a track record in contract management, and experience in tender support, with a focus on account growth and continuous improvement.

Qualifications

• Strong balance of operational excellence and business acumen.
• Proven client engagement, negotiation, and presentation skills.
• Leadership ability with experience managing large, multi-site FM teams.
• High level of initiative, problem-solving, and crisis management.
• Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.
• Minimum 3 years of experience in facilities management.
• Strong track record in contract management, client servicing, and account growth.
• Experience in tender support, solution design, and commercial development within an FM contractor environment.

Responsibilities

• Oversee and support Facilities Manager on daily facilities operations across multiple client sites.
• Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.
• Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.
• Oversee incident management, emergency response, and business continuity planning.
• Monitor site inspections, audits, and contractor performance for compliance and quality.
• Conduct fire drill and table-top exercise annually.
• Build and maintain strong, trusted partnerships with key client stakeholders.
• Address escalations, resolve disputes, and ensure a high level of client satisfaction.
• Proactively propose value-added FM solutions and continuous improvements.
• Translate client FM requirements into deliverable service solutions.
• Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.
• Prepare reports, dashboards, and performance reviews for clients and senior management.
• Identify opportunities for contract renewals, upselling, and cross-selling FM services.
• Work with senior management to design and implement account growth strategies.
• Expand scope of services (e.g., sustainability, energy management, asset lifecycle).
• Provide technical input to tender submissions, bids, and sales presentations.
• Participate in site show round with prospective clients.
• Collaborate with sales teams to improve tender win rates.
• Prepare and manage budgets for assigned projects.
• Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.
• Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).
• Lead audits, inspections, and ensure timely reporting.
• Manage vendor selection, contract negotiations, and SLA performance reviews.
• Lead, mentor, and develop site teams (engineers, supervisors, technicians).
• Promote training, succession planning, and continuous improvement.

Skills

Operational excellence

Business acumen

Client engagement

Negotiation

Presentation skills

Leadership

Crisis management

Facilities management

Contract management

Tender support

Multi-site management

Education

Bachelor’s degree in Engineering or Building Services

Job description

Job Responsibilities:

1. Operational Oversight & Execution

• Oversee and support Facilities Manager on daily facilities operations across multiple client sites.
• Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.
• Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.
• Oversee incident management, emergency response, and business continuity planning.
• Monitor site inspections, audits, and contractor performance for compliance and quality.
• Conduct fire drill and table-top exercise annually

2. Client Relationship Management

• Build and maintain strong, trusted partnerships with key client stakeholders.
• Address escalations, resolve disputes, and ensure a high level of client satisfaction.
• Proactively propose value-added FM solutions and continuous improvements.

3. Contract & Service Delivery

• Translate client FM requirements into deliverable service solutions.
• Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.
• Prepare reports, dashboards, and performance reviews for clients and senior management.

4. Business & Account Development

• Identify opportunities for contract renewals, upselling, and cross-selling FM services.
• Work with senior management to design and implement account growth strategies.
• Expand scope of services (e.g., sustainability, energy management, asset lifecycle).

5. Business Development & Tender Support

• Provide technical input to tender submissions, bids, and sales presentations.
• Participate in site show round with prospective clients.
• Collaborate with sales teams to improve tender win rates.

6. Financial & Budgetary Control

• Prepare and manage budgets for assigned projects.
• Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.

7. Compliance & Statutory Requirements

• Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).
• Lead audits, inspections, and ensure timely reporting.

8. Vendor & Team Management

• Manage vendor selection, contract negotiations, and SLA performance reviews.
• Lead, mentor, and develop site teams (engineers, supervisors, technicians).
• Promote training, succession planning, and continuous improvement.

Job Requirements

• Strong balance of operational excellence and business acumen.
• Proven client engagement, negotiation, and presentation skills.
• Leadership ability with experience managing large, multi-site FM teams.
• High level of initiative, problem-solving, and crisis management.
• Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.
• Minimum 3 years of experience in facilities management.
• Strong track record in contract management, client servicing, and account growth.
• Experience in tender support, solution design, and commercial development within an FM contractor environment.