Assistant Director, Leadership & Workforce Transformation

NCS National Council of Social Service; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS National Council of Social Service in Singapore seeks a senior workforce transformation lead to assess and strengthen the sufficiency and competencies of social service boards, leaders and professionals. You will develop strategies, competency frameworks and roadmaps, and partner with policy owners and ecosystem players to drive progress.

You will direct implementation, monitor risks, lead a small team, and provide clear recommendations to senior management to enable evidence-based decisions

Qualifications

• Experience in workforce planning and analytics.
• Ability to analyse policy and interpret guidance.
• Proven project and programme management capabilities.
• Strong stakeholder management and negotiation skills.
• Excellent written and verbal communication, with clear reporting.
• Strategic thinking and ability to translate data into actions.

Responsibilities

• Lead workforce sufficiency and competency assessment across key segments.
• Develop transformation plans, frameworks and roadmaps aligned to policy directions.
• Coordinate with policy owners and implementation units for alignment.
• Oversight of progress against targets and risk management.
• Manage and develop team, setting direction and high performance.
• Prepare progress reports and senior management recommendations.

Skills

Workforce planning

Policy analysis

Project management

Stakeholder management

Communication

Analytical thinking

Job description

[What the role is]

The individual will lead the team in assessing the sufficiency and competencies of key social service workforce segments, including Board members, Leaders and Social Service Professionals. The role drives leadership and workforce transformation efforts by working with policy owners, developing partnerships with ecosytems players, and implementation units to develop plans, track progress, and ensure targets are met.

[What you will be working on]

1. Workforce Planning & Gap Analysis
Direct the assessment of workforce sufficiency and competency gaps across key segments (Board, Leaders, Social Service Professionals and key job roles) to inform transformation strategies.

2. Strategy & Plan Development
Lead the development of workforce transformation plans, competency frameworks, and development roadmaps in alignment with sectoral priorities and policy directions.

3. Stakeholder Coordination & Engagement
Manage relationships with policy owners and implementation units to ensure alignment, clarity of roles, and coherent execution of workforce plans.

4. Implementation Oversight & Monitoring
Oversee progress tracking against workforce targets, and direct the team to address risks or gaps to keep plans on track.

5. Team Leadership & Development
Manage and develop team members, setting clear direction and fostering a high-performing work culture.

6. Reporting & Recommendations
Direct the preparation of progress reports and recommendations for senior management to support decision-making.

[What we are looking for]

Skills Required:

• Workforce planning and analytics
• Policy analysis and interpretation
• Project and programme management

2. Stakeholder Management
Ability to engage and coordinate across multiple stakeholders, including policy owners, implementation units, and senior leadership. Strong negotiation and influencing skills to drive alignment and consensus.

3. Communication & Reporting
Strong written and verbal communication skills to present complex information clearly to different audiences

4. Analytical & Strategic Thinking
Ability to assess workforce trends and gaps and translate findings into practical strategies
Strong critical thinking to navigate complex, cross-cutting issues