Senior Manager/Manager, Workforce Transformation

Resorts World Sentosa; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Resorts World Sentosa is seeking a proactive Manager to lead workforce transformation initiatives and support an inclusive, high-performing culture in Singapore.

You will drive workforce planning, organizational change, talent transformation, and DEI programs in collaboration with business leaders, HR partners, and cross-functional stakeholders to enhance organizational effectiveness and build future-ready capabilities.

Qualifications

• Bachelor's degree in HR, Business Administration, Organizational Psychology, Industrial/Organizational Psychology, or related field.
• Master's degree or relevant professional certification is an advantage.
• 5–10 years of experience in workforce transformation, organizational development, change management, talent strategy, DEI, or human capital consulting.

Responsibilities

• Partner with business and HR leaders to develop and execute workforce transformation strategies aligned with organizational goals.
• Lead workforce planning initiatives, including capability assessments, skills mapping, future workforce forecasting, and talent mobility programs.
• Identify workforce trends and emerging skill requirements to support digital transformation and business growth.
• Design and implement change management plans to facilitate workforce transitions and adoption of new operating models.
• Drive initiatives focused on workforce agility, productivity, employee experience, and organizational effectiveness.
• Utilize workforce analytics and insights to inform decision-making and measure transformation outcomes.
• Collaborate with Learning & Development to build future-ready capabilities and reskilling programs.
• Study tourism industry trends that could impact workforce transformation and organizational development.

Skills

Interpersonal skills

Communication

Presentation skills

Strategic thinking

Project management

Education

Bachelor's degree (HR/Business/Organizational Psychology)

Master's degree or professional certification (advantage)

Job description

We are seeking a proactive and enthusiastic Manager to lead and support the workforce transformation initiatives that shape the future workforce while fostering an inclusive, equitable, and high-performing organizational culture. This role is responsible for driving workforce planning, organizational change, talent transformation, and DE&I programs that support business priorities and employee engagement.

The successful candidate will play a key role in collaborating with business leaders, HR partners, and cross-functional stakeholders to develop and implement workforce strategies that enhance organizational effectiveness, build future-ready capabilities, and advance diversity, equity, inclusion, and belonging across the organization.

Key Responsibilities:

Workforce Transformation

• Partner with business and HR leaders to develop and execute workforce transformation strategies aligned with organizational goals.
• Lead workforce planning initiatives, including capability assessments, skills mapping, future workforce forecasting, and talent mobility programs.
• Identify workforce trends and emerging skill requirements to support digital transformation and business growth.
• Design and implement change management plans to facilitate workforce transitions and adoption of new operating models.
• Drive initiatives focused on workforce agility, productivity, employee experience, and organizational effectiveness.
• Utilize workforce analytics and insights to inform decision-making, recommend changes and measure transformation outcomes.
• Collaborate with Learning & Development team to build future-ready capabilities and reskilling/upskilling programs.
• Study the emerging trends and changes in the Tourism industry that would impact workforce transformation and organizational development

Diversity & Inclusion (D&I)

• Develop and execute D&I strategies, frameworks, and programs aligned with organizational objectives and values.
• Partner with talent acquisition and business leaders to strengthen diverse hiring, succession planning, and talent development practices.
• Lead initiatives that promote an inclusive workplace culture and foster a sense of belonging for all employees.
• Monitor and analyze diversity metrics, employee feedback, and inclusion indicators to identify improvement opportunities.
• Facilitate DE&I awareness programs, workshops, and leadership engagement initiatives.
• Support Employee Resource Groups and inclusion networks to enhance employee participation and representation.
• Collaborate with HR and leadership teams to review policies, practices, and processes through a diversity and inclusion lens.
• Benchmark industry best practices and recommend innovative approaches to enhance organizational DE&I maturity.

Stakeholder Management & Governance

• Build trusted relationships with senior leaders, HR teams, and external partners.
• Prepare executive-level presentations, reports, and recommendations on workforce and DE&I initiatives.
• Establish governance mechanisms and performance metrics to track progress and ensure accountability.
• Manage project timelines, budgets, risks, and stakeholder communications.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Industrial/Organizational Psychology, or a related discipline.
• Master's degree or relevant professional certification is an advantage.
• Minimum 5-10 years of relevant experience in workforce transformation, organizational development, change management, talent strategy, DE&I, or human capital consulting.
• Experience designing and delivering DE&I strategies and programs in a complex organization.
• Strong project management and stakeholder engagement experience.

Skills:

• Strong interpersonal, communication, and presentation skills, with the ability to engage stakeholders at all levels.
• Strategic thinker with strong analytical, problem-solving, and systems-thinking capabilities.
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic, and results-oriented environment.
• Self-motivated, resourceful, and capable of working independently while fostering strong team collaboration.