Assistant Dean (Training Administration & Communications)

People's Association (PA); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

People's Association (PA) seeks an Assistant Dean to lead NACLI’s training administration and communications. The role plans course administration functions, schedules, and trainer deployment to support PA staff, grassroots leaders, and partners in PA’s strategic directions.

The incumbent guides the Training Admin team, leverages tech-enabled solutions, and analyzes training data to drive efficiency and insights for management. A focus on public outreach rounds out responsibilities.

Qualifications

• Minimum 8 years in business administration-related environment.
• Minimum 5 years in supervisory or management position.
• Strong leadership acumen and people skills.
• Background in corporate communications and stakeholder engagement.
• Experience in data management, reporting or business intelligence.
• Experience in resource planning and budget management.

Responsibilities

• Plan NACLI’s training plans in line with strategic directions.
• Analyze statistics and provide insights for management decisions.
• Oversee training schedules for PA staff, GRLs and partners.
• Improve course admin workflows with automation and tech.
• Coordinate with NACLI departments for seamless workflows.
• Lead Training Communications and Our Community Gallery outreach.
• Monitor course subscriptions and adjust strategies to reduce cancellations.
• Oversee LEAP and LMS system usage and enhancements.

Skills

Leadership

Stakeholder management

Data analytics

Microsoft Office

Digital media

Branding

Strategic thinking

Planning & organisation

Tools

LEAP

LMS

Excel

Office365

Job description

[What the role is]

The Assistant Dean (Training Administration & Communications) spearheads and plans the full spectrum of NACLI’s course administration functions including course scheduling, master calendar updates, facilities allocation, trainer deployment, among others to ensure smooth implementation of training programmes for People’s Association (PA) staff, grassroots leaders, and other partners in support of NACLI’s and PA’s strategic directions.

The role also provides strategic direction to the Training Admin team in leveraging tech-enabled solutions and system automations to reap efficiency gains in course admin processes and training deployment. The incumbent facilitates continuous improvements in NACLI’s training resource management system (LEAP) in support of smooth and stable training admin and training resource deployment functions, while also value-adding to NACLI’s broader business processes through the analysis and sense-making of key training statistics for presentation to management.

In addition, the Assistant Dean strategises and plans NACLI’s Training Comms initiatives, encompassing training publicity and outreach efforts, publications, branding, social media engagement, offline/online social media learning campaigns, and Our Community Gallery outreach. These efforts aim to grow mindshare about PA and NACLI, amplify the value of the Institute’s training and work in support of building capabilities of PA staff and the grassroots movement in closing last mile delivery of PA and WOG objectives.

[What you will be working on]

PlanningandCourseAdministration

• Plans and charts NACLI’s overall training plans for the Institute in support of NACLI’s and PA’s strategic directions in partnership with NACLI’s front and middle offices
• Leverages business statistics and analysis for strategic planning purposes to achieve the Institute’s desired outcomes in partnership with NACLI’s Middle Office
• Oversees and value-adds to the planning of NACLI’s training schedules for various target groups including PA staff, GRLs etc.
• Reviews and drives continuous improvements in course administration workflow and business processes; leveraging tech-enabled solutions and automation to achieve greater operational efficiency and provide better service delivery to NACLI’s stakeholders
• Updates and aligns with NACLI departments on revised workflows and business processes for seamless workflow across the Institute
• Guides the Training Administration Account Managers in their interface with NACLI’s GRC Account Managers to ensure smooth implementation of constituency-based training programmes
• Monitors feedback on course administration matters and acts on service recovery, if necessary for better internal and external customer service

Training Communications& Our Community Gallery Outreach

• Spearheads corporate communications, media relations, brandingand outreach efforts to raise NACLI’s organisational visibility and strengthen its corporate identity, including managing media and publicity for NACLI’s major project and programmes
• Provides strategic oversight and direction on integrated publicity strategies and outreach initiatives for Our Community Gallery, ensuring alignment with PA/NACLI's broader communications and branding objectives
• Stewards team in the development and implementation of course announcements/ nominations notice/ marketing brochures, blurbs to market and publicise NACLI's training programmes to PA staff, GRLs and relevant external organisations
• Plans the development of corporate collateral and internal publications, photographic and video resources to enhance NACLI’s corporate identity
• Strategises and value adds to contents across the Institute’s website and social media platforms including Facebook, Instagram, TikTok and LinkedIn
• Reviews existing andestablishesnew communication channels to strengthen brand awareness and widen outreachto targetedGRLsto ensure successful implementation of training initiatives in support of NACLI’s and PA’s strategic directions
• Monitors course subscription rate andrecommendsappropriate actions/strategies tocontinually improvecourse cancellationrates

TrainingResource Management

• Plans, projects andmonitorsannual training resources and budget for training expenditure
• Projects andestablishesrevenue targets from chargeable training programmes and rental of facilities
• Plans the deployment of NACLI’s training resourcesnot limitedto the following:
  • Updating of MasterTrainingSchedule
  • Timely release of monthly training assignments
  • Timely release of Weekly Schedule
  • Timely update tomanagement on key information on NACLI’s programmes and deployment matters
• Develops strategies, whereappropriate, to optimise utilisationof training andresidential facilities to boost occupancy rates
• Reviews and proposes revision toNACLI’spricing structuresregularly in support of the Institute’s strategic directions and deliverables

AI, Training Analytics & Statistics Management

• Leads the analysis and reporting of NACLI’s training programme indicators, providing strategic insights and regular updates to senior management to support evidence-based decision-making, and oversees timely submissions to Data Management Division
• Performs statistical analysis and sense-making of insights from NACLI’s training performance indicatorsandtargetsand provides regular update to NACLI senior management
• Supervises the reporting of upcoming training programmes and Constituency-based Training at monthly Staff meeting and Training&Operations Coordination meeting
• Preparesrelevant management reports andsubmission of NACLI key training performance indicators for release to PA

OpsSystems Management & Automation

• Oversees the operational functioning of NACLI’s training resource management system [Learning And Performance (LEAP)] and Learning Management System (LMS);initiatesand facilitates any change request with the respective system owners across PA
• Worksclosely with the Learning Science & Systems (LSS) departmentand value-add to the development of the LEAP systemas Training Administration is the key user of the system
• Initiatesandleadssystem user requirements, system implementation of new IT systems related to NACLI’s businessand potentially the continued maintenance of the system
• Value-addsto system enhancements, drive processinnovationand experimentations with automation efforts towards digitalising manual processes

Other Leadership andSupervisoryRoles

• Scans the horizon for best practices and trailblazes transformative ideas
• Seeksout opportunities for collaboration with internal and external stakeholders/ partners to enrich NACLI’s work Initiates andfacilitatescross department ‘meeting of mind’ conversations to ensure continuous improvement to work processes that cut across departments
• Guides and supervises staffindischargingtheir duties and responsibilities effectively and efficientlyand create opportunities for staff growth anddevelopment
• Supervises business administration support functions for all NACLI major projects and events
• Conducts regular presentationtomanagement and staff to update on business processesand communication matters
• Supports cross-functional initiatives and broader organisational needs, as required

[What we are looking for]

Experience

• Minimum 8years in businessadministration-relatedenvironment
• Minimum 5 years’ experience in supervisory or management position
• Strong leadership acumen (i.e.integration of business and people acumen)
• Background in corporate communications, digital communications and stakeholder engagement
• Experience in data management, reporting or business intelligence
• Experience in resource planning and budget management

Skills & Competencies

• Strong written and verbal communication skills, with the ability to engage diverse stakeholders effectively
• Good interpersonal and relationship management skills, with experience working across teams and functions
• Strong planning, organisational, and critical thinking skills, with the ability to manage multiple priorities
• Proficient in working with IT systems, data, and statistics, with an aptitude for data analytics and resource management
• Strong literacyin Microsoft OfficeProductivity Suite
• Flair for digital media engagement and creative work, including the ability to develop and execute communications strategies
• Marketing skills with an eye for branding and audience engagement