Senior Learning Facilitator

People's Association (PA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Senior Learning Facilitator at People’s Association (PA) designs, develops, and delivers training programmes for PA staff, grassroots leaders, and community partners, building competencies in community leadership and people-to-people, people-to-government, and government-to-people engagement.

The role also serves as an account manager for GRCs and PA divisions, identifying training needs and recommending targeted interventions to strengthen operational capabilities and foster a culture of

Qualifications

• Minimum 3 years of experience in training environments or equivalent.
• Practical knowledge and experience in community and social development sectors.
• Experience in facilitating adult training, courseware development and learning technology implementation.

Responsibilities

• Designs, develops and delivers training programmes for PA staff, grassroots leaders and community partners.
• Provides training consultancy to PA Divisions and GROs to tailor packages for P-P, P-G and G-P engagement.
• Conducts face-to-face, virtual and blended training sessions and other experiential activities to enhance core competencies.
• Manages training materials, eLearning content, facilitator guides and multimedia resources.
• Assesses learner outcomes and coordinates certification/ accreditation processes.
• Collaborates with PA Divisions and NACLI to plan and coordinate training plans and field research.

Skills

Strong writing skills

Job description

[What the role is]

The Senior Learning Facilitator designs, develops, and delivers training programmes for PA staff, grassroots leaders, and community partners, building their competencies in community leadership and people-to-people, people-to-government, and government-to-people engagement. The role also serves as an account manager for GRCs and PA divisions, identifying training needs and recommending targeted interventions to strengthen operational capabilities and foster a culture of continuous learning. In doing so, the role sits at the heart of PA's mission by directly equipping those who serve the community with the knowledge, skills, and mindset to bring people together and bridge the gap between citizens and government.

[What you will be working on]

Training for PA Staff and Grassroots Leaders (GRLs)

• Provides training consultancy services to PA Divisions, including GCD Office and its’ grassroots organisations (GROs) to customise and contextualise training packages to enhance the PA staff and GRLs’ core competencies in support of PA’s roles in enhancing people-to-people (P-P), people-to-government (P-G) and government-to-people (G-P) engagement;

• Conducts face-to-face, virtual and blended training courses/workshops and other experiential-based activities, including customised ones, for PA staff and GRLs to develop and enhance their knowledge and skills in the core competencies in P-P, P-G, G-P and community leadership so as to serve the community more effectively;

• Facilitates and encourages a growth mindset in PA staff and GRLs towards continuous learning and better change management; and

• Translates relevant PA knowledge and concepts intoappropriate teachingmaterials and incorporates them into the contents of modules and programmes.

Management and Organisation of Training Programmes

• Develops and contextualises training materials, including eLearning course wares, facilitator’s guides, learners’ guides, and training aides such as digital interactive media, PowerPoint slides, videos, etc;

• Applies and integrates learning technology innovations in curriculum or programme development to enrich learners’ experience.

• Conduct assessments which measurelearnerscompetence anddevelopment, andmanaging the award of certifications and accreditations.

• Recommends action plans to improve NACLI’s training programmes to better meet the current and future expectations and needs of its stakeholders, including
  (i) Regular reviews and evaluation of existing NACLI’s training programmes; and
  (ii) Design and development of new training programmes;

• Works closely with PA Divisions and/or GRCs and constituencies as the account manager to design and coordinate training plans;

• Initiates, plans and conducts field research such as surveys, focus group discussions and observations of grassroots activities to obtain the primary data needed for teaching materials and literature reviewso as toenhance NACLI’s training courses and programmes;

• Develops and reviews the organisational and role-specific capabilities frameworks and training roadmaps for PA staff and GRLs;

• Coordinates with NACLI’s Training Administration and Operations department and PA Divisions to ensure that administrative andlogisticssupport are efficiently and sufficiently providedso as tocreate a conducive environment for training;

• Assistsin conducting regular safety checks and audits to ensure that the training facilities, especially the outdoor teambuilding equipment, are in good working order and safe for use;

• Coordinates and implements NACLI projects for staff and GRLs, such as workshops, ad-hoc
  projects etc, to enhance their learning;

• Update training matters at Staff and Training Operations and Coordination meetings;

• Work in taskforces and project teams to enhance NACLI’s training quality;

• Coordinates andfacilitatesother organisational learning initiatives in the PA.

Training for Other Community Partners

Provides training consultancy to government agencies, educational institutions and other organisations to design and conduct training programmesso as toenhance their effectiveness in engaging the community and supporting PA’s initiatives for better P-P, P-G and G-P.

GRC / Division Account Managers (GAMs / Divisions)

Works with PAHQ Divisions, Group Constituency Director (GRC) Offices, Constituency Office (CO)

• Toidentifytraining needs and gaps before recommending targeted,relevantandtimelytraining interventions to address the training needs; build operational capabilities to achieve PA goals;

• To work with PAHQ Divisions, GCD Offices and COs to adopt a growth mindset and promote Self and Team learning initiatives such as Communities of Practices (CoPs) to strengthen PA Knowledge and operational capabilities and build a PA wide learning culture at the workplace and GROs.

Experience

• Minimum3 years’ experience in training environment or equivalent

• Possesspractical knowledge and relevant experience in the community and social development sectors

• Possess practical knowledge and relevant experience infacilitatingadult training, courseware development and/or learning technology design and implementation

Skills

• Professional qualifications in Adult Learning, Training & Development, or Social Sciences

• Possess strong writing skills

[What we are looking for]

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