Assistant Conference & Banqueting Manager

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training

Job summary

Crowne Plaza Changi Airport is seeking an Assistant Conference & Banqueting Manager to support banquet operations and maximize guest satisfaction. You will lead casual labour and servers to deliver excellent service under supervision.

Key duties include coordinating day-to-day operations, greeting organizers, resolving complaints, and ensuring adherence to safety and hotel policies. A Diploma and F&B experience are preferred for this role.

Qualifications

• A Diploma is required.
• Experience in Food & Beverages operations is an advantage.
• Able to motivate and lead colleagues during operations.
• Passionate about bringing events to life.

Responsibilities

• Coordinate day-to-day operations for Banquet to maximize profit and guest satisfaction.
• Greet function organizers on arrival and ensure requests are fulfilled.
• Resolve complaints during shift and log for follow-up.
• Monitor guest facilities and coordinate with Engineering for repairs.
• Manage events, including AV equipment setup and service delivery.
• Ensure event orders are executed with quality and supervise staff.

Skills

Motivate and lead teams

Bringing events to life

Education

Diploma

Job description

As Assistant Conference & Banqueting Manager, you’ll assist the Banquet operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that casual labour and servers focuses on delivery excellent service to customers and are under effective supervision.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Communicate regularly with team members and build good relations

• Printing of signages and preparing of food tags

• Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction

• Greet function organizers on arrival and ensure that their requests are dealt with

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

• Monitor standards of guest facilities and work with Engineering when repair work is required

• Manages all events assigned to achieve guests satisfaction, manage AV equipment maintenance and set up

• This role ensures that details on the event order are delivered with quality and supervises functions, services, maintenance of any equipment and a group of team members.

• Ensure all procedures are aligned with our hotel’s policies, procedures and guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
  

What we need from you

• A minimum qualification in Diploma

• Prior experience in Food & Beverages operations is an advantage

• Able to motivate and lead colleagues during operations

• Passionate about brining events to life

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.