Front Office Shift Leader

Crowne Plaza Hotel Changi Airport; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Crowne Plaza Hotel Changi Airport is seeking a Front Office Shift Leader to oversee front desk operations during shifts and ensure warm, efficient service for guests.

You will conduct shift briefings, supervise cash handling and group bookings, handle guest complaints, maintain occupancy data, and uphold safety policies while building strong relationships with the Front Office team.

Qualifications

• A minimum Diploma qualification.
• At least 2 years of relevant work experience.
• Fluency in spoken English; additional language skills are a plus.
• Strong knowledge of Singapore for recommendations to travellers.
• Able to adapt quickly in a fast-paced environment.
• Pleasant personality with strong interpersonal skills.
• Willing to work rotating shifts: morning, afternoon, night (5 days/week, 9.5 hours/shift).

Responsibilities

• Conduct effective shift briefings to inform the team of daily activities.
• Supervise the use of the public address system and group bookings.
• Maintain guest and event information and supervise cashiering activities.
• Assist with and resolve guest complaints; compile occupancy statistics.
• Support superior on team matters to maintain high productivity.
• Build rapport with the Front Office team and ensure safety procedures are followed.
• Be familiar with safety, first aid, fire and emergency procedures; log security incidents.

Skills

Guest service

Team leadership

Shift management

Communication

Problem solving

Education

Diploma qualification

Job description

As Front Office Shift Leader, you are responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Conducting effective shift briefings to inform team members about daily hotel activities and operational requirements

• Supervising the use of public address system and group bookings

• Maintaining guest and local events information

• Supervising cashiering activities

• Assisting and handling serious guest complaints

• Compiling occupancy statistics

• Assisting superior with team member related matters to ensure high productivity levels

• Building rapport and strong relations with the Front Office team

• Ensuring all procedures are conducted safely and according to policies, procedures and guidelines

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Logging security incidents and accidents in accordance with hotel requirements
  

What we need from you

• A minimum Diploma qualification
• At least 2 years of relevant work experience
• Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
• Strong knowledge in Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
• Be quick witted and able to adapt in a fast-paced environment
• Possess a pleasant personality and have strong interpersonal skills
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.