Front Office Supervisor

Crowne Plaza Changi Airport; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training program

Job summary

Crowne Plaza Changi Airport is seeking an Front Office Supervisor to ensure the smooth operation of front office during shifts and deliver outstanding service to guests. You will lead shift briefings, supervise cashiering and handle guest concerns to uphold high satisfaction.

The role requires a Diploma, at least 2 years of relevant experience, and strong English communication. The candidate should be adaptable, personable, and capable of rotating shifts in a fast-paced hotel environment.

Qualifications

• A minimum Diploma qualification
• At least 2 years of relevant work experience
• Fluency in spoken English. Knowledge of an extra language is a plus but not essential
• Strong knowledge of Singapore and places for recommendations to business travellers/tourists
• Be quick witted and able to adapt in a fast-paced environment
• Pleasant personality with strong interpersonal skills
• Able to commit rotating shifts: Morning, Afternoon and Night (5 days work week, 9.5 hours per shift inc. 45 min meal)

Responsibilities

• Conduct effective shift briefings informing team of daily activities and requirements
• Supervise use of public address system and group bookings
• Maintain guest and local events information
• Supervise cashiering activities
• Assist and handle serious guest complaints
• Compile occupancy statistics
• Assist supervisor with team member matters to ensure productivity
• Build rapport and strong relations with Front Office team
• Ensure procedures are followed safely per policies and guidelines
• Be familiar with property safety, first aid and fire procedures and operate equipment safely
• Log security incidents and accidents per hotel requirements

Skills

Interpersonal skills

Adaptability

Shift management

Customer service

Education

Diploma

Job description

As Front Office Supervisor, you are responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Conducting effective shift briefings to inform team members about daily hotel activities and operational requirements
• Supervising the use of public address system and group bookings
• Maintaining guest and local events information
• Supervising cashiering activities
• Assisting and handling serious guest complaints
• Compiling occupancy statistics
• Assisting superior with team member related matters to ensure high productivity levels
• Building rapport and strong relations with the Front Office team
• Ensuring all procedures are conducted safely and according to policies, procedures and guidelines
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Logging security incidents and accidents in accordance with hotel requirements

What we need from you

• A minimum Diploma qualification
• At least 2 years of relevant work experience
• Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
• Strong knowledge in Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
• Be quick witted and able to adapt in a fast-paced environment
• Possess a pleasant personality and have strong interpersonal skills
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.