Restaurant Manager

InterContinental® Singapore Robertson Quay; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Room and dining discounts

Training opportunities

Career development support

Job summary

InterContinental Singapore Robertson Quay is seeking a Restaurant Manager to oversee daily operations across the restaurant, In-Room Dining, and quick service counter. You will ensure exceptional service, brand standards, and strong financial performance while collaborating with the culinary team.

The role requires strong leadership, operational excellence, and the ability to drive revenue across multiple service channels.

Qualifications

• Proven leadership and people-management experience in a multi-outlet restaurant environment.
• Strong interpersonal and guest-relations skills with a service-oriented mindset.
• Solid understanding of restaurant operations, cost control, and financial performance.

Responsibilities

• Oversee daily restaurant, IRD, and quick service operations to ensure smooth service.
• Maintain high service standards across all outlets and meet brand expectations.
• Conduct daily operational briefings and prepare teams for all meal periods.
• Monitor reservations flow, order delivery times, and service efficiency.
• Ensure hygiene, safety, licensing compliance, and SOP adherence.
• Lead staff scheduling, performance coaching, and recruitment support.

Skills

Leadership

Interpersonal skills

Operational acumen

Financial acumen

Education

Diploma or Degree in Hospitality Management or related field

Job description

Job Description

As Restaurant Manager , you are responsible for the overall daily operations of the restaurant, In-Room Dining (IRD) services, and the quick service outlet, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. This role leads the service team across multiple service platforms ,maintains brand standards, and works closely with the culinary team to deliver consistent quality while driving revenue and profitability.

Operations Management

• Oversee the daily operations of the restaurant, In-Room Dining, and quick service counter to ensure smooth and efficient service


• Maintain high service standards across all service outlets


• Conduct daily operational briefings and ensure team readiness for all meal periods


• Monitor reservation flow, IRD order delivery times, and quick service efficiency


• Ensure compliance with hygiene, safety, and licensing regulations


• Manage opening and closing procedures across all outlets


• Ensure SOP compliance and operational consistency across different service styles

Guest Experience

• Actively engage with guests in the restaurant and support VIP in-room dining experiences


• Ensure IRD orders are delivered within brand service timelines and presentation standards


• Monitor guest satisfaction across dine-in, takeaway, and in-room dining channels


• Handle guest feedback and service recovery professionally and promptly


• Support reputation management including online reviews where applicable

Team Leadership & Development

• Lead, coach, and develop the restaurant, IRD, and quick service teams


• Manage staff scheduling based on business levels across multiple outlets


• Conduct performance coaching and support career development


• Ensure compliance with grooming and service standards


• Support recruitment, onboarding, and training of new team members


• Promote teamwork between restaurant, IRD, and kitchen operations

Financial Performance

• Monitor revenue performance across restaurant, IRD, and quick service operations


• Controllabourcosts through effective scheduling and productivity management


• Oversee inventory management and cost control practices


• Drive upselling initiatives including IRD promotions and add-on sales


• Ensureaccuratebilling, posting, and cash handling procedures


• Identifyrevenue opportunities across all service channels

Collaboration & Communication

• Work closely with the Executive Chef and culinary team to ensure operational alignment


• Coordinate with sales and events teams on restaurant buyouts and special functions


• Coordinate IRD menu offerings and promotions with marketing where applicable


• Participate in operational meetings and contribute to business planning


• Ensure effective communication between front and back of house teams

Administrative Responsibilities

• Maintain operational reports, shift logs, and departmental records


• Monitor stock levels of operating equipment and supplies


• Ensure IRD equipment, service ware, and takeaway packaging are properly maintained


• Support implementation of promotions and marketing initiatives


• Ensure proper maintenance and cleanliness standards across all managed areas

What we need from You

• Diploma or Degree in Hospitality Management or related field


• Minimum 3–5 years of restaurant management experience, preferably with multi-outlet exposure


• Strong leadership and interpersonal skills


• Strong operational and financial acumen


• Experience managing multiple service concepts is an advantage


• Ability to work flexible hours including weekends and public holidays


• Strong problem-solving and decision-making ability

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest


• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay


• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs


• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.