Centre Manager

heguru method pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration

Attractive leave scheme

Career progression opportunities

Job summary

Heguru Singapore is seeking a capable Operations Lead to oversee centre operations and guide a team of Customer Relations and Admin staff. You will coordinate with Management across Customer Relations, Operations, Sales and Marketing to align goals and deliver exceptional service.

The role demands strong leadership, bilingual communication in English and Mandarin, proficiency in Excel for reporting, and a focus on efficiency in a five-day Wednesday-Sunday work week; weekend shifts are included.

Qualifications

• Proficiency in Microsoft Excel for operational tasks.
• Effective communication skills in English and Mandarin for client and associate interactions.
• Ability to lead and manage a team to achieve operational goals.
• Strong multitasking and problem-solving skills to handle daily issues efficiently.

Responsibilities

• Lead and coordinate a team of Customer Relations and Admin Executives to deliver seamless centre operations.
• Collaborate with management teams in Customer Relations, Operations, Administration, Sales, and Marketing to align operational goals.
• Communicate effectively with clients to address inquiries and enhance customer satisfaction.
• Apply meticulous attention to detail to manage daily operational tasks and resolve issues promptly.
• Manage multiple tasks efficiently to maintain smooth day-to-day centre functions.
• Demonstrate leadership by guiding the team to meet service standards and operational objectives.
• Maintain professional etiquette and a service-oriented approach in all interactions.

Skills

Leadership

Multitasking

Bilingual English/Mandarin

Tools

Microsoft Excel

Job description

Company Overview

Heguru Singapore, licensed by Henmi Educational General Laboratory Japan, offers right brain development programmes for children from 6 months old. Our certified teachers nurture children’s potential to improve memory, attention, and reading skills through holistic training.

Job Summary

Lead and manage a team to ensure smooth centre operations while collaborating with management across Customer Relations, Operations, Sales, and Marketing to drive service excellence and operational efficiency.

Responsibilities

• Lead and coordinate a team of Customer Relations and Admin Executives to deliver seamless centre operations
• Collaborate with management teams in Customer Relations, Operations, Administration, Sales, and Marketing to align operational goals
• Communicate effectively with clients to address inquiries and enhance customer satisfaction
• Apply meticulous attention to detail to manage daily operational tasks and resolve issues promptly
• Manage multiple tasks efficiently to maintain smooth day-to-day centre functions
• Demonstrate leadership by guiding the team to meet service standards and operational objectives
• Maintain professional etiquette and a service-oriented approach in all interactions
• Work on weekends as part of a Wednesday to Sunday 5-day work week schedule
• Use Microsoft Excel proficiently to support operational reporting and data management
• Liaise fluently in English and Mandarin to communicate with associates and clients

Required competencies and certifications

• Proficiency in Microsoft Excel for operational tasks
• Effective communication skills in English and Mandarin for client and associate interactionsAbility to lead and manage a team to achieve operational goals
• Strong multitasking and problem-solving skills to handle daily issues efficiently

Preferred competencies and qualifications

[None specified]

Other Information

Benefits

• Attractive remuneration
• Attractive leave scheme
• Career progression opportunities for promising individuals