Assistant Centre Manager

AUREUS (ANCHORPOINT) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonuses up to $1,四

Medical and Insurance Coverage

14 days annual and sick leaves

In-House Learning and Training

Career Development Opportunities

Complimentary Music Lessons

Vibrant Company Culture

IT Equipment Provided

Job summary

Aureus (AnchorPoint) PTE. LTD. is seeking an Assistant Sales/Centre Manager to support the centre's sales strategies, drive events, and oversee daily operations.

You will work closely with the Sales/Centre Manager to achieve business growth and high customer satisfaction while guiding staff development and training initiatives. The role focuses on boosting enrolments, managing centre performance, and delivering an exceptional client experience through robust team leadership and effective

Responsibilities

• Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in service, communication, sales, and customer experience with 360-degree feedback.
• Enhance Centre Experience: Overseeing logistics, facilities maintenance and environment quality to match a 5-star hotel standard.
• Sales and Growth: Achieve monthly lead generation, sales/enrolments and lead-conversion targets; mentor staff toward management goals.
• Workplace Culture and Etiquette: Promote a positive environment aligned with company values; organize staff welfare events.
• Customer Relationship Management: Retain customers by strong problem solving and high service standards; drive optimal solutions.
• Communication and Transparency: Maintain aligned communications with core values; flag issues to management.
• Aureus Curriculum System: Ensure full adoption and attainment of Enigma system goals per directives.
• Documentation and Reporting: Track and report team evaluations and development plans.
• Ad- Hoc-: Perform additional duties as assigned by Management.

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided