Assistant Care Coordinator (NUHS@Home)(6725)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

NUHS@Home, part of the National University Health System, seeks an Assistant Care Coordinator to manage patient care in the home setting. You will work with nurses, clinicians, patients, and families to ensure continuous, high-quality care delivered at patients' residences through telehealth and in-person activities.

The role includes care planning, remote monitoring, and coordinating with community resources, with a flexible scheduling requirement to cover evenings, weekends and holidays.

Qualifications

• Fluent in English; able to communicate clearly with patients and families.
• Strong interpersonal and communication skills for collaboration with healthcare team.
• Able to work in shifts, including evenings, weekends, and public holidays.

Responsibilities

• Performs pre-admission screening for patients and caregivers.
• Collaborates with nurses to provide holistic in-home care and monitor patient condition.
• Identifies deviations from care plans and reports to Team Nurse Lead/Nurses/Clinicians.
• Handles inquiries and provides regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and contributes to patient care planning.
• Documents patient care and maintains records of progress and treatment plans.
• Coordinates with community resources for referrals and continuity of care.
• Develops care plans based on assessed needs.
• Monitors vital signs via telehealth and escalates red flags to clinicians.
• Provides basic patient education and health coaching.
• Ensures equipment and supplies are available for patient care; coordinates with vendors.
• Participates in quality improvement and risk management activities.

Skills

Fluent in English

Interpersonal skills

Communication skills

Flexibility / shift work

Team player with leadership

Education

Diploma in health-related courses

Tools

Computer literacy

PC software packages

Job description

Job Description

Join the team driving the future of home-first healthcare. At NUHS@Home, people from different disciplines work together, bringing clinical expertise, technology and new models of care closer to patients. Be part of a team united by a shared purpose: to make care more connected, responsive and centred around the people and communities we serve.

As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of patient's own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!

Job Responsibilities

Primary Responsibilities and Duties (80%)

Patient Care

• Performs pre-admission screening for patients and caregivers.
• Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients' general condition and progress.
• Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
• Handles enquiries and provide regular updates on care plans with patients and caregivers.
• Participates in interdisciplinary team meetings and provides input on patient care plans.
• Documents patient care and maintain accurate records of patient progress and treatment plans.
• Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
• Develops care plans based on assessed care needs.

Telehealth Monitoring

• Monitors patient's vital signs and escalates red flags to the respective team nurses/physicians.
• Provides basic patient education.
• Adherence to telehealth monitoring using Telehealth system.
• Lifestyle changes/health coaching eg, diet, nutrition, basic exercise.

Secondary Responsibilities and Duties (20%)

• Ensures all necessary equipment and supplies are available for patient care, and coordinates with vendors as needed.
• Participates actively in continuous quality improvement activities, risk management strategies and projects.
• Performs any others ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Diploma in health related courses preferred
• Fluent in English, ability to speak in local dialects will be an advantage.
• Good computer literacy and knowledge of PC software packages.
• Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
• Able to cope and work independently in a fast-paced working environment.
• Service oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
• Good team player and demonstration of some leadership skills.
• Have initiative and commitment with good sense of integrity and teamwork.
• Knowledge of hospital operations/previous working experience (in healthcare setting) will be an added advantage.