Assistant Branch Manager

the drx clinic pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

the drx clinic pte. ltd. in Singapore is seeking a Branch Manager who will support daily operations, supervise staff, and drive service targets while ensuring compliance with company policies and regulatory requirements.

You will coordinate front desk activities, assist doctors, manage inventory, and deliver exceptional customer service to enhance client satisfaction and retention.

Responsibilities

• Manage branch staff matters: rostering, leave, attendance, and coverage.
• Promote aesthetic products and services to achieve sales targets.
• Provide professional analysis to recommend suitable products.
• Deliver warm, attentive customer service to boost satisfaction.
• Assist doctors during procedures by preparing equipment.
• Handle front desk duties: check-ins, calls, bookings.
• Monitor stock levels and place orders for supplies.
• Maintain sanitized, organized workstations and equipment.

Job description

Job Summary

You will support the Branch Manager in overseeing daily operations, supervising staff, driving sales or service targets, and ensuring policy and regulatory compliance.

Responsibilities

• Manage branch staff matters, including preparation of duty rosters, leave administration, attendance tracking, and ensuring adequate manpower coverage for daily operations.
• Achieve personal and team sales targets by actively promoting aesthetic products and services to customers
• Provide professional analysis to recommend suitable aesthetic products and services based on customer needs
• Deliver warm, sincere, and attentive customer service to enhance client satisfaction and retention
• Assist doctors during procedures by preparing equipment and supporting clinical tasks as needed
• Perform front desk duties including checking in patients, answering calls, and managing appointment bookings efficiently
• Assist with inventory management by monitoring stock levels and placing orders to maintain adequate supplies
• Maintain sanitized and organized workstations and equipment to ensure a clean and safe environment