Asisstant Manager, Post Sales Engineer (Air con) - 2 years Contract

Samsung Southeast Asia & Oceania; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Samsung Southeast Asia & Oceania seeks a qualified Post Sales Engineer (Air Conditioning) in Singapore. The role focuses on after-sales technical support, installation, commissioning, and ongoing operation of Samsung air conditioning solutions.

You will diagnose issues, deliver training, and support field activities to ensure project success. The ideal candidate has a Diploma in engineering and at least 5 years in a service role within technical/building engineering, preferably HVAC, with strong

Qualifications

• Diploma in engineering is required.
• Minimum 5 years in a service role in technical/building engineering with HVAC knowledge preferred.
• Ability to improve established field-driven processes.
• Strong time management for timely follow-up.
• Experience in complex matrix and international environments.
• Accountable, motivated, and able to energize teammates.
• Excellent communication with HQ in Korea and local teams.
• Empathetic, service-oriented, customer-centric, and problem-solving mindset.

Responsibilities

• Perform commissioning, testing, startup, and handover for Samsung Air Conditioning to ensure specs and performance.
• Diagnose issues, identify root causes, and propose corrective actions after sales.
• Deliver training and product education to internal teams, service partners, installers, and customers.
• Provide on-site technical guidance during installation, commissioning, and troubleshooting on major projects.
• Collaborate with Customer Service, Sales, and regional teams to resolve escalated issues.
• Develop documentation, procedures, and training materials to support post-sales operations.
• Capture customer feedback to support product improvements and new introductions.
• Relay Voice Of Customer feedback for air conditioners and controls to Product Management.

Skills

Tech support

Service experience

HVAC knowledge

Communication skills

Education

Diploma in engineering

Job description

Position Summary

We are seeking a highly motivated and experienced HVAC Engineer to join our team as Post Sales Engineer. The ideal candidate will possess strong Tech Support who is service-oriented, with strong technical skills and a passion for climate comfort. The Post Sales Engineer (Air Conditioning) is responsible for delivering high-quality post-sales technical support to ensure the successful installation, commissioning, and operation of Samsung Air Conditioning solutions in Singapore.

Role And Responsibilities

• Perform commissioning, testing, start-up, and system handover for Samsung Air Conditioning products to ensure compliance with technical specifications and optimal system performance.
• Provide post-sales technical support by diagnosing product, installation, and application issues, identifying root causes, and recommending effective corrective actions.
• Deliver technical training and product education programmes for internal teams, service partners, installers, and customers to improve product knowledge and installation quality.
• Support field activities by providing on-site technical guidance during installation, commissioning, troubleshooting, and major project execution.
• Collaborate with Customer Service, Sales, and regional technical teams to resolve escalated technical issues and enhance the overall customer experience.
• Develop and maintain technical documentation, commissioning procedures, troubleshooting guides, and training materials to support post-sales operations.
• Capture customer and field feedback to support product quality improvements, new product introductions, and technical best practices.
• Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.

Skills And Qualifications

• A minimum of a Diploma in engineering or related discipline; in air conditioning or refrigeration preferred
• Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
• Be able to improve established processes based on requests from the field.
• Good time management skills to ensure timely follow-up of enquiries or issues.
• Someone who is used to working within complex matrix and international environments.
• Be able to take responsibility for his/her actions and knows how to enthuse team colleagues.
• Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
• As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.