Service Assistant Engineer (Aircon/Chiller)

Mitsubishi Electric Asia Pte Ltd; Singapore; On-site; SGD 29,000 - 45,000; Full time

Job summary

Mitsubishi Electric Asia Pte Ltd is seeking a service technician to troubleshoot warranty equipment at customer sites and handle inquiries with a professional approach.

You will perform on-site testing to diagnose issues, provide technical solutions, and support service partners to deliver high-quality service. Travel to various sites is involved, and a safety-conscious mindset, including working at heights, is essential.

Qualifications

• Diploma or degree in Mechanical or Electrical Engineering.
• Class 3 driving license is advantageous as travel to sites is required.
• Interest or knowledge of air-conditioning systems is welcome.
• Comfortable working at heights with safety harness.

Responsibilities

• Troubleshoot warranty equipment at customer sites and manage enquiries.
• Perform on-site testing to diagnose issues and enhance system reliability.
• Provide effective technical solutions and feedback to customers in a timely, professional manner.
• Address inquiries via phone, email or on-site visits to ensure positive service experience.
• Provide guidance and technical support to service partners to ensure high-quality service.
• Assist team lead in planning daily manpower schedules and ensure job sheets, billing, and spare parts procedures are completed accurately.

Skills

On-site troubleshooting

Customer service

Field service

Education

Diploma or degree in Mechanical or Electrical Engineering

Job description

Role Summary

You will be responsible for troubleshooting the equipment that is under warranty at customer sites and manage the customers enquiries.

Responsibilities

• Perform on-site testing to diagnose issues before they become critical, enhancing system reliability.
• Provide effective technical solutions and feedback to customers to address any issues or concerns in a timely and professional manner.
• Address customer inquiries via phone, email or on-site visits, ensuring a positive service experience.
• Provide guidance and technical support to our service partners, ensuring that all parties are aligned in delivering high-quality service.
• Assist the team lead in planning daily manpower schedules and ensure that job sheets, billing, and spare parts procedures are completed accurately and promptly.
• Handle diverse customer inquiries and situations with professionalism and a solution-oriented mindset, ensuring high-quality service across varying scenarios.

Requirements

• Possess a Diploma / Degree in Mechanical or Electrical Engineering, or a related engineering discipline.
• A valid Class 3 driving license is advantageous, as this role involves traveling to various job sites.
• Exposure to a broad range of customer profiles and real-time challenges that will stretch your thinking and elevate your skill set.
• Those without prior experience and have a keen interest or knowledge of air-conditioning systems are welcome to apply.
• Comfortable working at heights with safety harness.