Asia IT Operations & Service Desk Leader (ServiceNow)

Astek; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Astek is seeking an IT Operations & Service Desk Manager for Asia to lead Service Desk and IT operations across Asia, overseeing multi-market delivery and ensuring a high-quality end-user experience on ServiceNow.

You will drive the migration to a single delivery partner, maintain operational stability, manage escalations, and contribute to global operations on a follow-the-sun model as capacity allows.

Qualifications

• Operational manager with strong Service Desk and IT operations background.
• Proven vendor/delivery‑partner management experience.
• Experience in migration or consolidation activities.

Responsibilities

• Lead Service Desk & IT operations across Asia on ServiceNow.
• Drive migration to a single delivery partner, ensuring a smooth transition with zero service disruption.
• Produce operational reporting and manage partner escalations.
• Coordinate proximity support across Asia markets.
• Contribute to central operations supporting EMEA/AMER when capacity allows.

Skills

Service Desk operations

ITSM / ServiceNow

Vendor management

Operations leadership

KPI reporting

Tools

ServiceNow

Job description

Astek is seeking an IT Operations & Service Desk Manager for Asia to lead Service Desk and IT operations across Asia, overseeing multi-market delivery and ensuring a high-quality end-user experience on ServiceNow.

You will drive the migration to a single delivery partner, maintain operational stability, manage escalations, and contribute to global operations on a follow-the-sun model as capacity allows.