Asia Claims Performance & Governance Leader

Manulife (Singapore) Pte Ltd; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Manulife (Singapore) Pte Ltd is seeking an Asia Claims Performance & Governance Director to drive operational excellence, analytics, governance, and reporting across Asia Claims operations.

The role partners closely with market Claims teams, Regional Operations Performance, Risk & Governance, and Health leadership to set performance standards, deliver actionable insights, strengthen governance frameworks, and support strategic claims initiatives.

Qualifications

• Proven experience in insurance claims operations, operational performance management, governance, or business analytics.
• Strong analytical skills with the ability to interpret operational data, identify trends, and generate actionable insights.
• Demonstrated experience in developing executive-level reports, dashboards, and management presentations.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate effectively across multiple markets and functions.
• Experience working within a regional or multinational environment is preferred.

Responsibilities

• Establish, maintain, and refine regional Claims KPIs with market alignment.
• Collaborate with Regional Operations Performance to align KPI definitions and data quality.
• Conduct performance analytics to identify trends, gaps, risks and opportunities.
• Develop insights to improve operational effectiveness and claims efficiency.
• Support monitoring and reporting of claims performance indicators across Asia markets.
• Lead dashboard oversight and support governance forums and FWA reporting.
• Coordinate regional governance activities and prepare meeting materials.
• Produce management reports and executive presentations for regional/global stakeholders.

Skills

Proven experience in insurance claims

Analytical skills

Executive-level reports & dashboards

Stakeholder management

Multinational environment experience

Job description

Manulife (Singapore) Pte Ltd is seeking an Asia Claims Performance & Governance Director to drive operational excellence, analytics, governance, and reporting across Asia Claims operations.

The role partners closely with market Claims teams, Regional Operations Performance, Risk & Governance, and Health leadership to set performance standards, deliver actionable insights, strengthen governance frameworks, and support strategic claims initiatives.