Area Manager (Kiosk)

Stuff'd Ventures Pte Ltd

Singapore

On-site

SGD 80,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus

Guaranteed salary progression

Career progression program

Language lessons sponsorship (English)

Study grants sponsorship

Medical benefits and leave

Staff meals

Interest-free loans

Job summary

Stuff’d Ventures Pte Ltd in Singapore seeks an Area Manager to oversee 4–6 outlets, aligning daily operations with company goals. You will lead Kiosk Managers, coach teams, and ensure top service quality, efficiency, and compliance across all sites.

You will drive staffing, inventory control, and the execution of promotions, while maintaining strong ties with HQ for consistency and growth across the region.

Qualifications

Experience leading multi-outlet operations across multiple sites.
Proven ability to coach and develop frontline managers.
Strong grasp of food safety, SOPs, and FIFO principles.

Responsibilities

Provide clear direction and coaching to Kiosk Managers and teams.
Act as liaison between HQ and outlets to disseminate directives.
Review daily reports, identify issues and propose improvements.
Direct efficient product preparation and timely customer delivery.
Coordinate promotions and maintenance with HQ for business continuity.
Review customer feedback and drive after-action reviews for improvement.
Ensure compliance with safety procedures and audits.
Manage staffing, timesheets, and succession for outlets.
Set ambitious goals, give feedback, and enforce HR policies.

Skills

Leadership

Coaching

Operations

Team management

Communication

Tools

POS systems

Job description

WHO ARE WE?

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

WHO ARE WE LOOKING FOR?

The Area Manager oversees the diverse operations of 4-6 outlets, serving as a critical leader in aligning outlet goals with company strategic plans. They foster positive relationships with Kiosk Managers and teams while ensuring effective collaboration and the overall success of the outlets.

YOUR RESPONSIBILITIES

Management and Leadership:

1. Direction and Coaching:

Provide clear, concise, and positive direction to team members, coaching and mentoring others to lead operations effectively.
Ensure adherence to Stuff’d guidelines for service quality and food delivery.

2. Communication and Coordination:

Act as a liaison between the HQ Corporate office and assigned outlets, disseminating information and directives to Kiosk Managers and teams.
Coach and mentor team members across all levels within assigned outlets.

3. Performance Monitoring and Improvement:

Review Daily Business Reports of assigned outlets, identifying problems and suggesting improvement measures to optimize performance.
Ensure adherence to daily and monthly operational tasks, including sales deposits, inventory ordering, and administrative submissions.

Outlet Operational Leadership:

1. Efficient Operations:

Direct efficient and accurate product preparation for prompt customer delivery, maintaining service speed guidelines.
Evaluate existing business procedures and recommend improvements for enhanced efficiency.

2. Promotions and Maintenance:

Ensure effective execution of sales promotions by Kiosk Managers, coordinating ongoing maintenance with HQ Corporate office for business continuity.

3. Feedback and Continuous Improvement:

Review customer feedback and incident reports, ensuring necessary actions are taken and facilitating After-Action Reviews (AARs) for improvement.

Compliance and Safety:

1. Food and Workplace Safety:

Ensure scheduled food audits and compliance with standard operating procedures, SFA guidelines, and adherence to FIFO principles for food products.
Communicate and enforce safe work procedures and safety rules across all team levels, implementing risk control measures as needed.

Manpower Management:

1. Staffing and HR Oversight:

Review weekly schedules for adequate staffing levels and coverage, managing manpower costs effectively within assigned outlets.
Handle employees’ concerns, conflicts, and attrition, maintaining accuracy in monthly timesheet submissions and facilitating hiring for succession planning.

2. Performance Management and Accountability:

Set challenging goals for self and team members, providing timely performance feedback, ensuring accountability, and enforcing HR policies, security, and safety procedures.

WHY JOIN US?