Applications & End-User IT Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT applications support specialist to provide end-user assistance for MS Office, Windows, and Glovia. The role includes email administration, user training, and collaborating with vendors for PC setup and security configuration.

The successful candidate will troubleshoot application issues, create basic training materials, and support IT documentation under the IT Manager. Occasional travel for on-site support is required.

Qualifications

• Hands-on expert-level experience with two or more listed technologies.
• Demonstrated strong troubleshooting and investigative skills.
• Willingness to travel for on-site support.

Responsibilities

• Provide applications support to end users (e.g., MS Office, Windows, Glovia).
• Assist in creating report templates and customization in Glovia.
• Provide primary support for email administration, including user creation and training.
• Assign User IDs and Passwords to determine security levels for applications.
• Provide secondary support to Helpdesk and End User support for PCs, laptops, hardware, and software.
• Troubleshoot issues and develop solutions for application problems.
• Provide basic training to users for applications (Glovia, Endpoint, VPN, O365).
• Coordinate PC creation, liaise with vendors, and manage vendors.
• Assist IT Manager in project management and IT documentation.
• Complete ad hoc tasks as delegated by IT Manager.
• Travel to company site for on-site support.

Skills

OS Administration

OS Installation

Microsoft Office

Networking basics

ERP/MES basics

Tools

VMware

Hypervisor

VPN

Job description

Recruit Express Pte Ltd is seeking an IT applications support specialist to provide end-user assistance for MS Office, Windows, and Glovia. The role includes email administration, user training, and collaborating with vendors for PC setup and security configuration.

The successful candidate will troubleshoot application issues, create basic training materials, and support IT documentation under the IT Manager. Occasional travel for on-site support is required.