Application & Technical Support Specialist, APAC

Bloomberg; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Bloomberg Singapore is hiring an Application & Technical Support Specialist for APAC to ensure the stability of DMS production services and client-facing support. The role combines operational monitoring, incident management, and hands-on troubleshooting across EDM and DL+ environments.

You will work with cross-functional teams, analyse data with SQL and Python, and help clients through complex issues, deployments, and integrations in a fast-paced financial services setting.

Qualifications

• Strong SQL skills, including complex queries and data troubleshooting.
• Proficiency in Python for data analysis and automation.
• Excellent communication with clients and internal teams.
• Ability to manage multiple stakeholders and priorities.
• Bachelor's degree or equivalent experience.

Responsibilities

• Monitor DMS production services and investigate operational issues.
• Support incident management across applications, jobs, alerts and client processing.
• Assist with production changes, deployments and post-deployment support.
• Perform health checks across DMS environments to ensure service continuity.
• Collaborate with R&D, SRE and Client Services on production investigations.
• Provide technical support for EDM and DL+ environments and integrations.

Skills

SQL

Python

Communication

Analytical thinking

Stakeholder management

English

Education

Bachelor's degree or equivalent experience

Tools

Jira

Confluence

Git

Job description

Application & Technical Support Specialist, APAC

Location

Business Area

Product

Ref #

10054459

Description & Requirements

Our Company

Headquartered in Dublin, with offices in New York, London and Singapore, Bloomberg Data Management Services (BDMS) delivers the latest generation of Enterprise Data Management solutions to financial organizations worldwide. BDMS works with some of the largest and most prestigious financial services firms in the world.

What’s the role?

Based in Singapore, the DMS team is seeking a driven, technically capable and client-focused individual to support the operation and technical servicing of DMS solutions. You will help ensure the stability and reliability of DMS production services through proactive monitoring, investigation and resolution of operational issues, while working closely with teams across DMS to manage production incidents, changes and client-impacting issues. The role also requires strong technical capability to support EDM and Data License Plus (DL+) environments, including configuration, data analysis, integrations and complex troubleshooting. You will provide technical expertise to clients and internal teams and help resolve issues across data, workflows and system integrations.

We'll trust you to:

• Monitor DMS production services and proactively investigate, remediate and *escalate* operational issues
• Support incident management and troubleshooting across applications, jobs, services, alerts and client processing
• Support production changes, deployments and upgrades through operational readiness, validation and post-deployment support
• Perform operational administration and health checks across DMS environments to ensure continuity of client services
• Coordinate with Service Desk, SRE, R&D, Client Services and other teams on production issues, risks and ongoing support activities
• Support client-impacting operational activities and recurring production deliverables across the APAC region.
• Develop and maintain strong technical knowledge of EDM and DL+ products, tenant configuration and supporting architecture
• Provide hands-on technical support for EDM and DL+ environments, including configuration, data and integration issues
• Support DL+ functionality including APIs, Cloud Delivery Manager and related client integrations
• Analyse and troubleshoot complex technical issues using SQL, Python, logs and other diagnostic tools
• Provide technical expertise to other DMS teams and support client technical discussions, demonstrations and queries where required
• Collaborate with R&D and other specialist teams on complex product, configuration and production investigations

You'll need to have:

• Strong experience in application support, technical service delivery, implementation or production support within financial data or enterprise platforms
• Strong SQL skills, including writing complex queries and troubleshooting data and performance issues
• Proficiency in Python for data analysis, scripting and automation
• Solid understanding of data formats including Parquet, Avro, XML, JSON, YAML and CSV
• Experience working with tools such as Jira, Confluence and Git
• Strong analytical and problem-solving skills with the ability to investigate complex data, application and workflow issues
• Knowledge of financial industry identifiers and asset classes
• Ability to manage multiple stakeholders and prioritise across concurrent activities and production issues
• Excellent communication skills, with the ability to work effectively with both clients and technical teams
• A bachelor's degree or equivalent experience
• Proficiency in both spoken and written English
• Demonstrated continuous career growth within an organization

We'd love to see:

• Experience supporting business-critical production applications or data platforms
• Familiarity with cloud technologies such as Snowflake, Databricks or Google BigQuery
• Experience with APIs, SDKs and application integration technologies
• Familiarity with monitoring and logging tools such as Kibana and Grafana
• Strong organisational, time-management and autonomous decision-making skills
• Ability to work effectively under tight deadlines and resolve complex issues
• Experience working across geographically distributed teams

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, you'll need to have legal authorisation to work full-time in Singapore, without Bloomberg sponsoring your work authorization, to be considered for this role.