User Support - Bloomberg Technical Support (Bahasa Indonesia Speaker) - Singapore

Bloomberg; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Bloomberg Singapore is seeking a technically proficient, client-facing support professional. You will assist new and existing Bloomberg clients, collaborating with Sales to address connectivity requirements and lead terminal installations to ensure smooth access to Bloomberg’s infrastructure.

You will coordinate with market data, technology teams and vendors to resolve issues, maintain performance, and deliver high-quality service, with some evening and weekend flexibility as needed.

Qualifications

• Minimum 1 year of experience in a client-facing technical support role within the last 5 years.

Responsibilities

• Provide support for Bloomberg Terminal software, hardware offerings and network connectivity.
• Engage with internal and external partners to resolve service issues.
• Coordinate installation and maintain customers’ connectivity to Bloomberg's network.
• Work with clients to implement hardware and network infrastructure strategies to improve their experience.
• Lead and coordinate multiple projects with stakeholders to meet deadlines within service quality.

Skills

Client-facing

Networking basics

PC hardware

Operating systems

English fluency

Bahasa Indonesia

Cross-team coordination

Flexibility

Job description

Location

Business Area

Sales and Client Service

Ref #

10053101

Description & Requirements

Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?

You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll trust you to:

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers’ connectivity to Bloomberg's network
• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You'll need to have:

• Minimum 1 year of experience in a client-facing technical support role (internal or external users) within the last 5 years.
• Proven track record of supporting internal or external clients in at least two of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Professional fluency in Bahasa Indonesia (written and spoken) to effectively manage and support Southeast Asian clients.
• Excellent presentation and communication skills in English
• Demonstrated continuous career growth within an organisation
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)

We'd love to see:

• CompTIA A+, NET+ or CCNA certification
• Experience with telecommunications lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology e.g. AWS, Azure
• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
• Ability to communicate effectively and negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly

Why Bloomberg?

We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.

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