User Support - Bloomberg Technical Support (Bahasa Indonesia or Thai Speaker) - Singapore Singa[...]

Bloomberg L.P.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Benefits offered by this job

Diverse working environment

Career growth opportunities

Community initiatives

Job summary

A leading financial services firm in Singapore seeks a User Support Technician fluent in Bahasa Indonesia or Thai. In this role, you will assist customers with technical issues related to Bloomberg Terminal software and network connectivity. A minimum of 3 years experience in technical support is required, along with strong skills in multitasking and communication. A Bachelor's degree is mandatory, and experience with network technologies and PC hardware is preferred. This position may require occasional evening and weekend work.

Qualifications

• Minimum 3 years in technical support roles.
• Business proficiency in Bahasa Indonesia or Thai.
• Experience with Linux, Windows, and Mac OS.

Responsibilities

• Support technical inquiries regarding Bloomberg Terminal.
• Engage with partners to resolve service issues.
• Coordinate installation and maintain network connectivity.

Skills

Technical support experience

Network technologies

PC hardware knowledge

Communication skills

Multitasking ability

Education

Bachelor's degree or equivalent

Tools

TCP/IP

VMware

Citrix

Job description

Overview

User Support - Bloomberg Technical Support (Bahasa Indonesia or Thai Speaker) - Singapore

Location

Singapore

Business Area

Sales and Client Service

Ref #

10049086

Description & Requirements

Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Responsibilities

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity

• Engage with internal and external partners to resolve service issues

• Coordinate installation and maintain customers’ connectivity to Bloomberg's network

• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services

• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You’ll need to have

• Minimum 3 years of working experience in technical support roles interacting with internal or external clients

• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)

• Business proficiency in either Bahasa Indonesia or Thai to support Bahasa Indonesia or Thai speaking clients across Southeast Asia

• Excellent presentation and communication skills in English

• Demonstrated continuous career growth within an organisation

• Bachelor's degree or degree-equivalent qualifications

• Experience in multitasking within a high-volume environment with simultaneous projects and tasks

• Demonstrable experience of coordinating with multiple teams to meet deadlines

• Flexibility to accommodate occasional evening & weekend work (time off in lieu)

We'd love to see

• CompTIA A+, NET+ or CCNA certification

• Experience with telecommunications lines, basic network design and security

• Experience with FIX protocol

• Exposure to vendor cloud technology e.g. AWS, Azure

• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)

• Ability to communicate effectively and negotiate resolutions to difficult scenarios

• Ability in picking up new technologies and concepts quickly

If this sounds like you

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits

Singapore | www.bloomberg.com/singapore

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.

Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]