Application Support Engineer - Renewable Contract

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

STAFFLINK SERVICES PRIVATE LIMITED in Central, Singapore, is seeking a Service Engineer to support customers and sales reps with product specs, troubleshoot remotely and on-site, and conduct product demonstrations.

The role requires a Diploma in Electrical or Computer Engineering, strong analytical and communication skills, proficiency with Excel and industrial protocols, and willingness to travel to customer sites. You will ensure adherence to standards and contribute to workflow improvements.

Qualifications

• Diploma in Electrical Engineering, Computer Engineering or related discipline.
• Strong analytical and problem-solving abilities to diagnose issues.
• Good organisational skills and deadline focus.
• Excellent communication and active listening to explain concepts.
• Customer-oriented mindset with strong interpersonal skills.
• Familiarity with logic control, Excel and industrial protocols.
• Basic knowledge of HMI programming.
• Willingness to travel to customer sites.

Responsibilities

• Respond to customer and sales enquiries regarding product specs via phone and email.
• Troubleshoot technical issues remotely and on-site and propose solutions.
• Conduct product app testing and demonstrations to customers and sales reps.
• Provide on-site technical support including system setup and tuning.
• Conduct post-sales training and update training manuals.
• Support sales reps during customer visits and product presentations.
• Identify opportunities to improve workflows and efficiency.
• Adhere to company policies and technical standards.
• Undertake additional duties and projects as assigned.

Skills

Analytical thinking

Problem solving

Organisational skills

Communication skills

Interpersonal skills

Customer focus

Active listening

HMI programming

Travel willingness

Excel knowledge

Education

Diploma in Electrical/Computer Engineering

Tools

Microsoft Excel

Serial protocol

Modbus TCP

Ethernet

EtherNet/IP

Job description

• Location: Central
• Monday - Friday: 9AM - 6.15PM

Responsibilities

• Respond to customer and sales representatives’ enquiries regarding product specifications, capabilities and applications via phone and email.

• Troubleshoot technical issues remotely and on-site, identifying problems and recommending appropriate solutions.

• Conduct product application testing and demonstrate product functionality to customers and sales representatives.

• Provide on-site technical support, including system setup, configuration, adjustments and fine-tuning.

• Conduct post-sales application training and prepare or update relevant training manuals and documentation.

• Support sales representatives during customer visits and product presentations when required.

• Identify opportunities to improve departmental workflows and operational efficiency.

• Adhere to company policies, procedures and technical support standards.

• Undertake additional duties and projects as assigned.

Requirements

• Diploma in Electrical Engineering, Computer Engineering or a related engineering discipline.

• Strong analytical and problem-solving skills, with the ability to diagnose technical issues and implement effective solutions.
• Good organisational skills with the ability to prioritise tasks and meet deadlines.
• Excellent communication and active listening skills, with the ability to explain technical concepts clearly.
• Customer-oriented mindset with strong interpersonal skills and a willingness to provide technical assistance.
• Familiarity with logic control, Microsoft Excel and industrial communication protocols such as Serial, Modbus TCP, Ethernet and EtherNet/IP.
• Basic knowledge of Human-Machine Interface (HMI) programming.
• Willingness to travel to customer sites when required.