Application Support Analyst — ERP & Systems Reliability
Cyan Renewables Group
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Descripción de la vacante
Cyan Renewables Group is seeking an experienced Application Support Analyst to support, maintain and optimize our enterprise applications. You will manage incidents, support system releases, maintain documentation and collaborate with business users, process owners and external vendors to enhance system reliability and efficiency.
Reporting to the Business Systems Manager, you will contribute to roadmaps, training, and controlled releases while ensuring data quality and operational excellence
Formación
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- 3+ years of experience in application support or enterprise systems.
- PRINCE2 or PMP certification is desirable.
Responsabilidades
- Provide application support and resolve incidents, service requests and user queries.
- Coordinate testing and validation for application fixes, releases, configuration changes and enhancements.
- Work with business users, process owners and vendors to identify root causes and implement sustainable solutions.
- Monitor recurring issues and support trends to improve application reliability and user experience.
- Develop and maintain user guides, knowledge articles and process documentation.
Conocimientos
Educación
Herramientas
Descripción del empleo
Cyan Renewables Group is seeking an experienced Application Support Analyst to support, maintain and optimize our enterprise applications. You will manage incidents, support system releases, maintain documentation and collaborate with business users, process owners and external vendors to enhance system reliability and efficiency.
Reporting to the Business Systems Manager, you will contribute to roadmaps, training, and controlled releases while ensuring data quality and operational excellence
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