Application Support Analyst

Cyan Renewables Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cyan Renewables Group is seeking an experienced Application Support Analyst to support, maintain and optimize our enterprise applications. You will manage incidents, support system releases, maintain documentation and collaborate with business users, process owners and external vendors to enhance system reliability and efficiency.

Reporting to the Business Systems Manager, you will contribute to roadmaps, training, and controlled releases while ensuring data quality and operational excellence

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 3+ years of experience in application support or enterprise systems.
• PRINCE2 or PMP certification is desirable.

Responsibilities

• Provide application support and resolve incidents, service requests and user queries.
• Coordinate testing and validation for application fixes, releases, configuration changes and enhancements.
• Work with business users, process owners and vendors to identify root causes and implement sustainable solutions.
• Monitor recurring issues and support trends to improve application reliability and user experience.
• Develop and maintain user guides, knowledge articles and process documentation.

Skills

Stakeholder management

User support

Continuous improvement

Education

Bachelor's degree in Computer Science / Information Technology

PRINCE2 / PMP certification

Tools

IFS ERP

Job description

Cyan Renewables (rebranded from MMA Offshore in July 2025) is a leading provider of marine and subsea services supporting the global energy transition. With a fleet of 35 specialised vessels, Cyan is a trusted partner to the world’s leading energy and offshore wind developers/contractors, providing comprehensive services across Asia, Europe and Australia.

Why work with us?

At Cyan Renewables group, you will join a diverse, experienced and forward-thinking team of global marine and subsea professionals. Whether onshore or offshore – we empower our team to build an exceptional career amongst our industry’s top professionals and technical experts.

• Opportunity with an industry leader in the marine and subsea sector.
• An inclusive and diverse working environment.
• The opportunity to contribute to business systems improvement and maximise the value of existing enterprise applications.

About this Opportunity

We are looking for an experienced Application Support Analyst to support, maintain and continuously improve our enterprise applications, ensuring maximum value from existing systems.

In this role, you will manage application issues, support system releases and lifecycle activities, maintain documentation, and identify opportunities to optimise application functionality and improve business processes. You will also work closely with business users, process owners and external vendors to enhance system reliability, user adoption and operational efficiency.

Reporting to the Business Systems Manager, you will collaborate with the Business Systems Analyst, Business Project Managers and external support partners to deliver effective application support and sustainable business improvements.

Key Responsibilities

• Provide application support and resolve incidents, service requests and user queries.
• Work with business users, process owners and vendors to identify root causes and implement sustainable solutions.
• Monitor recurring issues and support trends to improve application reliability and user experience.
• Identify opportunities to improve business outcomes by increasing effective use of existing application functionality, configuration and reporting capability.
• Assess business requirements and prioritise improvements to existing systems before considering new solutions.
• Track improvement outcomes to ensure user adoption and measurable business value.
• Coordinate testing and validation for application fixes, releases, configuration changes and enhancements.
• Work with key users to ensure changes meet business requirements and minimise operational risks.
• Maintain testing documentation and support controlled releases.
• Develop and maintain user guides, knowledge articles and process documentation.
• Provide user guidance and training to improve application adoption and reduce support requests.
• Identify process gaps, recurring issues and underutilised application capabilities.
• Recommend improvements to streamline workflows, improve data quality, reduce manual work and strengthen business controls.
• Monitor the benefits of improvements, including efficiency, user adoption and satisfaction.
• Support application renewals, SLA monitoring, risk management, vendor coordination and release management.
• Maintain accurate application inventory records, including ownership, integrations, licensing and lifecycle status.
• Contribute to application roadmaps and support plans to improve system stability, adoption and long‑term value.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Project management certification such as PRINCE2, PMP, or equivalent practical experience.
• More than 3 years of experience in application support, business systems or enterprise application management.
• Experience supporting business‑critical applications, resolving issues and coordinating with internal teams and external vendors.
• Strong stakeholder management, user support and continuous improvement experience.
• Experience with IFS ERP or other ERP systems is an advantage.
• Knowledge of IT service management, application lifecycle management, release management or business process optimisation is desirable.