API Operations Engineer - Data Exchange & Reliability

SINGAPORE TRADE DATA EXCHANGE (SGTRADEX) TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SGTraDex Technologies Pte. Ltd., a subsidiary of IMDA, is seeking an Operations Engineer to enable secure and scalable data exchange across Singapore’s digital infrastructure.

You will support API integrations, oversee SIT/UAT coordination, and provide production support while engaging with internal and external stakeholders to drive operational excellence. The role emphasizes incident management, monitoring, and continuous improvement, leveraging modern AI-powered tools to enhance efficiency

Qualifications

• At least 5 years of experience in Operations Engineering, Production Support, API Integration Support, or similar in Agile environment.
• Hands-on experience supporting API-based platforms and integrations, including troubleshooting REST APIs and using API testing tools.
• Proven experience coordinating SIT, UAT, and production rollout activities.
• Strong understanding of system integration concepts and end-to-end business process validation.
• Experience in incident, problem and change management with cross-team coordination.
• Good knowledge of cloud platforms, preferably AWS, with production monitoring skills.

Responsibilities

• Manage and support API-based integrations between DEX platforms and ecosystem partners, ensuring secure, reliable data exchange.
• Coordinate end-to-end partner onboarding, including API integration, connectivity validation, SIT, UAT, and production readiness.
• Collaborate with engineers, DevOps, product managers, and stakeholders to validate requirements and ensure delivery outcomes.
• Analyze API transactions, logs and metrics to troubleshoot and perform root-cause analysis.
• Lead incident, problem and change management, including triage, communications, and deployments support.
• Develop and maintain operational documentation, runbooks, incident reports and SOPs.
• Drive continuous service improvement using automation and AI-powered tools where appropriate.

Skills

API integrations

SIT/UAT coordination

Production support

Stakeholder engagement

Cloud platforms (AWS)

Incident management

Root cause analysis

Troubleshooting

Communication skills

Automation / AI tools

Education

Degree or Diploma in Computer Science/Engineering/IT

Tools

Postman

Swagger

Redocly

Job description

SGTraDex Technologies Pte. Ltd., a subsidiary of IMDA, is seeking an Operations Engineer to enable secure and scalable data exchange across Singapore’s digital infrastructure.

You will support API integrations, oversee SIT/UAT coordination, and provide production support while engaging with internal and external stakeholders to drive operational excellence. The role emphasizes incident management, monitoring, and continuous improvement, leveraging modern AI-powered tools to enhance efficiency