APAC Technical Services Engineer (Japan Focus) – Remote

Proximus Group; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary and yearly bonus

Comprehensive insurances fully funded by BICS

Supplementary pension plan fully funded by BICS

Flexible mobility package

Free internet and mobile plan

32 vacation days

Wellbeing at work activities

Job summary

Proximus Group is looking for a professional to manage the customer lifecycle in APAC, specifically focusing on Japanese clients. This role includes pre-sales, delivery, and service management, requiring effective collaboration across internal teams. A Bachelor's degree in Engineering and 3-5 years of experience in telecommunications is essential. The position promotes a diverse and inclusive work culture, with a focus on flexibility and employee empowerment, offering many benefits including competitive salary, comprehensive insurances, and flexible working arrangements.

Qualifications

• 3-5 years experience in international telecommunication or Mobile Networks.
• Ability to travel for customer engagements in Asia.
• Strong results-oriented mindset and stress resistance.

Responsibilities

• Own the customer lifecycle in APAC, focusing on Japanese customers.
• Manage customer engagements across full product suite.
• Bridge understanding between customers and internal stakeholders.
• Accountable for technical customer satisfaction and improvement plans.

Skills

Business-level proficiency in Japanese

Customer-focused

Presentation skills

Cultural understanding

Technical expertise in mobile data

Education

Bachelor’s degree in Engineering

Job description

Proximus Group is looking for a professional to manage the customer lifecycle in APAC, specifically focusing on Japanese clients. This role includes pre-sales, delivery, and service management, requiring effective collaboration across internal teams. A Bachelor's degree in Engineering and 3-5 years of experience in telecommunications is essential. The position promotes a diverse and inclusive work culture, with a focus on flexibility and employee empowerment, offering many benefits including competitive salary, comprehensive insurances, and flexible working arrangements.